Call Center Agent
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Key skills for this role
About the Role
A company is seeking a Call Center Agent to respond to customer inquiries, manage complaints, and provide information about products and services. The role requires a bachelor's degree and 2 years of relevant experience.
Key Skills for This Role
Responsibilities
- Make calls professionally and provide information about products and services
- Obtain customer information by making telephone calls, interviewing clients through surveys, and verifying information
- Keep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions taken
- Update customer information in Salesforce (CRM) and assign to relevant department
- Conduct aftersales surveys periodically to enhance customer experience
- Ensure achievement of quality assurance targets on a weekly and monthly basis
Requirements
- Bachelor's degree in any field
- Minimum 2 years of relevant experience
Full Job Posting
Job Overview
- Responsible for responding to customers’ inquiries, manage complaints, and provide general information.
- Maintain and project a professional company image through voice and online interactions and ensure the highest level of quality and customer satisfaction.
Job Responsibilities
- Make calls professionally and provide information about products and services.
- Obtain customers’ information by making telephone calls; interviewing clients through surveys and verifying the information.
- Provide and collect details from customers regarding their requirements and collect information, details about customer complaints and feedback.
- Keep records of customer interactions and transactions, details of inquiries, complaints, comments, and actions taken.
- Update the information provided by customers in Salesforce (CRM) and assign it to relevant department.
- Conduct aftersales survey with customers periodically to enhance customer experience.
- Enter customer information into the Salesforce (CRM) for business acquisitions, retention and management.
- Ensure to achieve quality assurance target on a weekly & monthly basis.
- Perform any other related tasks as maybe required.
Education and Experience
- Bachelor's degree in any field.
- Minimum 2 years of relevant experience.
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