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Call Center Agent (Real Estate Developers)

TASC Outsourcing
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 1 weeks ago
Inbound and outbound customer callsCustomer serviceCustomer query resolutionCall follow-upCustomer interaction recordsIssue escalation
Free

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Key skills for this role

Inbound and outbound customer callsCustomer serviceCustomer query resolution
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Mandatory details/Skills

  • Handle inbound and outbound customer calls professionally and efficiently.
  • Respond to customer queries regarding products, services, bookings, orders, or general information.
  • Understand customer requirements and provide appropriate solutions.
  • Make outbound calls for follow-ups, confirmations, feedback, and sales opportunities.
  • Maintain accurate records of customer interactions, calls, and follow-up activities.
  • Escalate complex customer issues to the relevant department or supervisor.
  • Follow up with customers to ensure their concerns are resolved.
  • Achieve assigned call quality, productivity, customer service, and sales targets.

Requirements

  • Ability to handle inbound and outbound customer calls professionally and efficiently.
  • Ability to respond to customer queries about products, services, bookings, orders, and general information.
  • Ability to understand customer requirements and provide appropriate solutions.
  • Ability to maintain accurate customer interaction and follow-up records.
  • Ability to escalate complex customer issues to the relevant department or supervisor.

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