Call Center Agent (Real Estate Developers)
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Key skills for this role
Key Skills for This Role
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Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer queries regarding products, services, bookings, orders, and general information.
- Understand customer requirements and provide appropriate solutions.
- Make outbound calls for follow-ups, confirmations, feedback, and sales opportunities.
- Maintain accurate records of customer interactions, calls, and follow-up activities.
- Escalate complex customer issues to the relevant department or supervisor.
- Follow up with customers to ensure their concerns are resolved.
- Achieve assigned call quality, productivity, customer service, and sales targets.
Mandatory Skills
- Professional and efficient handling of inbound and outbound customer calls.
- Ability to understand customer requirements and provide appropriate solutions.
- Accurate maintenance of customer interaction and follow-up records.
- Ability to meet call quality, productivity, customer service, and sales targets.
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