Call Center Agent for Aesthetic Clinic
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Key skills for this role
About the Role
Institute of Royal Aesthetic Ply Clinic Co L.L.C in Dubai seeks a Call Center Agent to manage client inquiries, handle appointments, and provide exceptional service.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound calls related to appointments, inquiries, and follow ups
- Provide accurate information about aesthetic services, treatments, and promotions
- Schedule and manage client bookings using the clinic’s CRM system
- Coordinate with medical and front desk teams to ensure seamless operations
- Follow up with leads, confirm appointments, and support customer retention
- Manage WhatsApp/online inquiries professionally and promptly
- Maintain a high level of customer service consistent with clinic standards
Requirements
- 1 2 years of call center or customer service experience
- Arabic speaker is mandatory
- Must have own visa (self sponsored)
- Professional phone etiquette and customer first approach
- Familiarity with CRM systems and booking platforms
- Ability to multitask in a fast paced environment
Full Job Posting
Overview
- We are looking for a Call Center Agent in Aesthetic clinic to manage client inquiries, handle appointments, and provide exceptional service.
Key Responsibilities
- Handle inbound and outbound calls related to appointments, inquiries, and follow ups.
- Provide accurate information about aesthetic services, treatments, and promotions.
- Schedule and manage client bookings using the clinic’s CRM system.
- Coordinate with medical and front desk teams to ensure seamless operations.
- Follow up with leads, confirm appointments, and support customer retention.
- Manage WhatsApp/online inquiries professionally and promptly.
- Maintain a high level of customer service consistent with clinic standards.
Requirements
- 1–2 years of call center or customer service experience (preferably in beauty/aesthetics/medical).
- Arabic speaker is mandatory; strong English communication is a plus.
- Must have own visa (self sponsored).
- Professional phone etiquette and a customer first approach.
- Familiarity with CRM systems and booking platforms.
- Ability to multitask in a fast paced environment.
- Positive attitude, organized, and detail oriented.
Preferred Qualifications
- Previous experience in a beauty clinic, aesthetic center.
- Knowledge of common aesthetic treatments (e.g., laser, facials, fillers, skincare).
- Experience in sales or lead conversion.
What We Offer
- Competitive salary + incentives/commission.
- Growth opportunities within a reputable aesthetic brand.
- Professional training and development.
- Dynamic and friendly work environment.
Work Location
- In person in Dubai.
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