Call Center Agent (Arabic Speaker)
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Key skills for this role
About the Role
ECCO Gulf Majorel Qatar is seeking a dedicated Call Center Agent (Arabic Speaker) to deliver exceptional customer service. Responsibilities include handling inbound/outbound calls, emails, and chats, resolving issues, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Respond to high volume inbound/outbound calls, emails, or chat in a timely and professional manner
- Use call center software and CRM systems to document interactions, update customer profiles, and track case resolution
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution
- Follow call flow guidelines, scripts, and compliance requirements to ensure consistent service delivery
- Handle irate or distressed customers professionally while de escalating situations and maintaining service quality
- Participate in quality assurance evaluations, coaching sessions, and ongoing product or system training
- Use call monitoring and recording tools for performance review and compliance purposes
- Maintain accurate call logs, case notes, and disposition codes for reporting and follow up
- Meet productivity, attendance, and schedule adherence requirements in a fast paced call center environment
- Engage with customers to build positive relationships and foster trust
Requirements
- Bachelor’s degree in Business Administration or equivalent
- Minimum of 3 years’ experience in a call center role
- Excellent phone handling skills with strong listening and communication abilities
- Proficiency in using CRM systems and call center tools
- Strong customer focused approach
- Ability to multitask and perform efficiently in a fast paced environment
- Basic computer proficiency, including email and standard office applications
- Flexibility to work shifts as required
- Fluency in Arabic is mandatory
Full Job Posting
Job Description
- ECCO Gulf Majorel Qatar is seeking a dedicated and professional Call Center Agent (Arabic Speaker) to join our dynamic team in Qatar.
- As a Call Center Agent, you will be responsible for delivering exceptional customer service and support to our clients.
- You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem solving skills.
Responsibilities
- Respond to high volume inbound / outbound Calls, and Email, or Chat in a timely and professional manner.
- Use call center software and CRM systems to document interactions, update customer profiles, and track case resolution.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Follow call flow guidelines, scripts, and compliance requirements to ensure consistent service delivery.
- Handle irate or distressed customers professionally while de escalating situations and maintaining service quality.
- Participate in quality assurance evaluations, coaching sessions, and ongoing product or system training.
- Use call monitoring and recording tools for performance review and compliance purposes.
- Maintain accurate call logs, case notes, and disposition codes for reporting and follow up.
- Meet productivity, attendance, and schedule adherence requirements in a fast paced call center environment.
- Engage with customers to build positive relationships and foster trust.
Required Profile
- Bachelor’s degree in Business Administration or an equivalent qualification.
- Minimum of 3 years’ experience in a call center role.
- Excellent phone handling skills with strong listening and communication abilities.
- Proficiency in using CRM systems and call center tools.
- Strong customer focused approach with the ability to handle diverse customer personalities professionally.
- Ability to multitask and perform efficiently in a fast paced work environment.
- Basic computer proficiency, including email and standard office applications.
- Flexibility to work shifts as required.
- Fluency in Arabic is Mandatory.
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