Call Center Agent (Arabic-Female)
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Key skills for this role
About the Role
Uniquie Homes Worldwide Properties LLC is hiring a Call Center Agent with 1-2 years of experience to handle customer inquiries via phone and email. Responsibilities include managing complaints, processing orders, updating customer information, and routing calls.
Key Skills for This Role
Responsibilities
- Answer calls and respond to emails
- Handle customer inquiries both over the phone and by email
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into system
- Update existing customer information
- Process orders, forms and applications
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
Requirements
- At least 1 2 years experience in any country
- Ability to answer calls and respond to emails
- Ability to handle customer inquiries and resolve complaints
- Ability to enter and update customer information in system
- Ability to process orders, forms and applications
Full Job Posting
Job Overview
- Call Center Agent position at Uniquie Homes Worldwide Properties LLC in Abu Dhabi.
- Full time, permanent position.
- Work location: In person.
Responsibilities
- Answer calls and respond to emails.
- Handle customer inquiries both over the phone and by email.
- Research required information using available resources.
- Manage and resolve customer complaints.
- Provide customers with product and service information.
- Enter new customer information into system.
- Update existing customer information.
- Process orders, forms and applications.
- Identify and escalate priority issues.
- Route calls to appropriate resource.
- Follow up customer calls where necessary.
- Document all call information according to standard operating procedures.
Requirements
- With at least 1 2 years experience in any country.
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