Call Center Agent - Arabic
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Padra Medical Center is hiring a Call Center Agent to handle inbound and outbound calls, schedule appointments, and provide information about medical services. Requires excellent communication skills in English; Arabic is a plus.
Key Skills for This Role
Responsibilities
- Answer incoming calls professionally and courteously
- Schedule, reschedule, and cancel patient appointments
- Provide accurate information regarding services, doctors, timings, and locations
- Follow up with patients regarding appointments and inquiries
- Handle patient complaints and escalate issues when necessary
- Maintain accurate records of calls and patient interactions in the system
- Coordinate with medical and administrative departments to ensure smooth patient service
- Achieve call quality and performance targets set by management
Requirements
- High school diploma or bachelor's degree preferred
- Previous experience in a call center, customer service, or healthcare environment is an advantage
- Excellent communication skills in English; Arabic is a plus
- Good computer skills and familiarity with CRM systems
- Ability to work under pressure and handle multiple tasks
- Professional, patient focused, and customer oriented attitude
Full Job Posting
Job Overview
- The Call Center Agent is responsible for handling inbound and outbound calls, assisting patients with appointments, providing information about medical services, and ensuring excellent customer service at all times.
Key Responsibilities
- Answer incoming calls professionally and courteously.
- Schedule, reschedule, and cancel patient appointments.
- Provide accurate information regarding services, doctors, timings, and locations.
- Follow up with patients regarding appointments and inquiries.
- Handle patient complaints and escalate issues when necessary.
- Maintain accurate records of calls and patient interactions in the system.
- Coordinate with medical and administrative departments to ensure smooth patient service.
- Achieve call quality and performance targets set by management.
Requirements
- High school diploma or bachelor's degree preferred.
- Previous experience in a call center, customer service, or healthcare environment is an advantage.
- Excellent communication skills in English; Arabic is a plus.
- Good computer skills and familiarity with CRM systems.
- Ability to work under pressure and handle multiple tasks.
- Professional, patient focused, and customer oriented attitude.
Work Location
- In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Padra Medical center
Medical Sales Representative - Arabic
Dubai, UAE
Padra Medical Center is seeking a motivated Medical Representative to promote and sell aesthetic and medical services. Responsibilities include handling patient inquiries, explaining treatments, and converting consultati
Ecommerce Sales Executive
Dubai, UAE
Padra Medical Center seeks an Ecommerce Sales Executive to manage online sales, handle customer inquiries, convert leads, and maintain product listings. Requires 2-4 years e-commerce sales experience, knowledge of platfo
Aesthetic Sales Supervisor -Female
Dubai, UAE
Padra Medical Center seeks a dynamic Aesthetic Sales Supervisor to lead the sales team, drive revenue, and ensure exceptional patient experience. The role requires 3-5 years of aesthetic or healthcare sales experience wi
Hair Transplant Technician - Female
Dubai, UAE
Padra Medical Center is seeking a skilled Hair Transplant Technician to support FUE hair restoration procedures. The role requires hands-on experience in graft handling, implantation, and patient care. Candidates need a
Chinese Marketing Coordinator
Dubai, UAE
Padra Medical Center is seeking a Chinese Marketing Coordinator to manage Chinese social media platforms (WeChat, Xiaohongshu, Douyin), generate leads, and support Chinese-speaking patients. The role requires fluency in
Sales Representative - Aesthetic-Female-Arabic
Dubai, UAE
Padra Medical Center seeks a dynamic Beauty Sales Representative fluent in Arabic and English to recommend beauty treatments and products, achieve sales targets, and build client relationships in Dubai.
Community Specialist - Arabic
Dubai, UAE
In this role, you will engage with customers across multiple social media platforms, work closely with the marketing team to develop and execute social media strategies, and serve as the company's representative in meeti
Laser Hair Removal Technician - Arabic
Dubai, UAE
We are seeking a qualified and experienced Female Laser Technician / Therapist with a valid DHA License to join our team in Dubai. The ideal candidate should have hands-on experience in laser treatments and aesthetic pro
Medical Sales Representative - Arabic
Dubai, UAE
Ecommerce Sales Executive
Dubai, UAE
Aesthetic Sales Supervisor -Female
Dubai, UAE
Hair Transplant Technician - Female
Dubai, UAE
Chinese Marketing Coordinator
Dubai, UAE
Sales Representative - Aesthetic-Female-Arabic
Dubai, UAE
Community Specialist - Arabic
Dubai, UAE
Laser Hair Removal Technician - Arabic
Dubai, UAE