Butler Manager
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Key skills for this role
About the Role
A confidential luxury property in Dubai is seeking an experienced Butler Manager to lead the Butler Services team. The role requires 3-5 years of experience in luxury hotels and extensive knowledge of butler service standards.
Key Skills for This Role
Responsibilities
- Oversee the day to day operations of the Butler Services department, ensuring seamless delivery of luxury guest experiences
- Lead, train, coach, and motivate the butler team to consistently exceed guest expectations
- Ensure all VIP, long stay, and high profile guests receive personalized and memorable service throughout their stay
- Maintain the highest standards of guest engagement, anticipating needs and delivering bespoke solutions
- Coordinate closely with Front Office, Housekeeping, Concierge, Food & Beverage, and other departments to ensure flawless service delivery
- Develop and implement service standards, operating procedures, and training programs aligned with luxury hospitality benchmarks
- Monitor guest feedback, reviews, and service recovery initiatives, ensuring prompt resolution of concerns
- Manage butler scheduling, staffing levels, performance evaluations, and succession planning
- Ensure accurate handling of guest preferences, profiles, and special requests
- Drive continuous improvement initiatives to enhance guest satisfaction and operational efficiency
Requirements
- Minimum 3–5 years of experience as a Butler Manager, Assistant Butler Manager, or similar leadership role within luxury hotels, resorts, or high end hospitality environments
- Extensive knowledge of luxury butler service standards and VIP guest management
- Previous experience within a 5 star hotel or luxury hospitality brand is highly preferred
- Strong leadership, interpersonal, and team management skills
- Excellent communication and guest relations abilities
- Fluency in English is required; additional languages are an advantage
- Strong understanding of luxury guest preferences, cultural sensitivities, and personalized service delivery
- Ability to manage multiple priorities in a fast paced luxury environment
- High level of professionalism, discretion, and attention to detail
- Currently based in UAE or willing to relocate
Full Job Posting
Butler Manager – Luxury Hospitality Property
- We are seeking an experienced and service oriented Butler Manager to lead and oversee the Butler Services team within a prestigious 5 star luxury property in Dubai.
- This role is ideal for a highly polished hospitality professional with a passion for personalized guest experiences, luxury service excellence, and team leadership.
- The successful candidate will be responsible for ensuring the highest standards of butler services, guest satisfaction, and operational efficiency while maintaining the property's reputation for exceptional hospitality.
Key Responsibilities
- Oversee the day to day operations of the Butler Services department, ensuring seamless delivery of luxury guest experiences
- Lead, train, coach, and motivate the butler team to consistently exceed guest expectations
- Ensure all VIP, long stay, and high profile guests receive personalized and memorable service throughout their stay
- Maintain the highest standards of guest engagement, anticipating needs and delivering bespoke solutions
- Coordinate closely with Front Office, Housekeeping, Concierge, Food & Beverage, and other departments to ensure flawless service delivery
- Develop and implement service standards, operating procedures, and training programs aligned with luxury hospitality benchmarks
- Monitor guest feedback, reviews, and service recovery initiatives, ensuring prompt resolution of concerns
- Manage butler scheduling, staffing levels, performance evaluations, and succession planning
- Ensure accurate handling of guest preferences, profiles, and special requests
- Drive continuous improvement initiatives to enhance guest satisfaction and operational efficiency
Requirements
- Minimum 3–5 years of experience as a Butler Manager, Assistant Butler Manager, or similar leadership role within luxury hotels, resorts, or high end hospitality environments
- Extensive knowledge of luxury butler service standards and VIP guest management
- Previous experience within a 5 star hotel or luxury hospitality brand is highly preferred
- Strong leadership, interpersonal, and team management skills
- Excellent communication and guest relations abilities
- Fluency in English is required; additional languages are an advantage
- Strong understanding of luxury guest preferences, cultural sensitivities, and personalized service delivery
- Ability to manage multiple priorities in a fast paced luxury environment
- High level of professionalism, discretion, and attention to detail
- Currently based in UAE or willing to relocate
Compensation & Benefits
- Competitive basic salary (Tax Free)
- Fully furnished 1 bedroom apartment or live out allowance
- Residence visa & medical insurance (self)
- Annual flight encashment to home destination
- 6 days off per month (subject to operational requirements)
Work Schedule
- This position follows an operational schedule based on luxury hospitality requirements.
- Working hours may include evenings, weekends, and public holidays, particularly during peak seasons, VIP arrivals, special events, and high occupancy periods.
- Weekly days off are rotational and subject to operational needs.
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