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Coveo’s Strategy & Business Value Team is seeking a Senior Advisor to drive customer engagements and support sales and growth initiatives across North America. You’ll collaborate with sales, account management, and technical success teams, leading business value improvement projects with a focus on Commerce customers and opportunities.
Your mission? Analyze customer business performance, craft tailored solutions aligned with their digital objectives, and provide high-level strategic guidance. You’ll take the lead on customer engagements, conduct value assessments and build business cases that demonstrate the impact of Coveo’s solutions, all while helping scale our growth trajectory.
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At least 4 years of experience in strategic and analytical customer-facing roles, across various industries undergoing digital transformation, customer experience, and innovation initiatives.
Experience in SaaS, ideally within business models focused on commerce.
Proficiency in Excel and/or Google Sheets for business modeling, financial analysis, and value tracking dashboards.
Proven ability to influence senior stakeholders and lead customer-facing projects, with strong business acumen in digital strategy, business modelling, executive communication, and customer workshop facilitation.
Proven ability to collaborate with both technical and business teams.
Understanding of GTM tracking technologies (e.g., Google Tag Manager, event tracking, custom dimensions) and performance analytics.
Understanding of enterprise search’s role in digital experience optimization and familiarity with AI-powered search technologies.
Curiosity about the future of commerce, particularly how GenAI is transforming how brands engage with customers.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
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