Manager, Documentation & Content Experience

What if the right documentation could make every Coveo product easier to understand, implement, and use? As Manager, Documentation & Content, you’ll lead an experienced team of eight technical writers responsible for one of Coveo’s most visible product surfaces: our documentation and product content.

Your focus will be on people and delivery leadership: developing writers, setting clear priorities, managing capacity and tradeoffs, and strengthening partnerships across Product and Engineering. You’ll also help evolve our approach to user experience content and continuously improve the documentation experience.

Lead, coach, and develop a team of eight technical writers, setting clear expectations, providing regular feedback, and creating meaningful growth and ownership opportunities.

Own documentation delivery across Product, including intake, prioritization, capacity planning, and the proactive management of risks and tradeoffs.

Build strong partnerships across Product and Engineering, ensuring writers are involved at the right time and documentation commitments and priorities are clear.

Establish a sustainable user experience content practice encompassing interface copy, terminology, in-product guidance, and other product content in partnership with Product Design and Product Management.

Maintain practical standards for documentation quality and consistency while empowering writers to take ownership of their respective content areas.

Drive focused improvements to the documentation experience, including information architecture, navigation, content structure, and tooling, using customer feedback, analytics, search behavior, and artificial intelligence (AI) where they meaningfully improve quality or efficiency.