Business Systems Analyst – Hyperion Planning Operations/Finance
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Key skills for this role
About the Role
Sun Life is seeking a Business Systems/Operation Analyst to support Oracle EPM Cloud applications in a production support capacity. The role requires 3+ years of experience as a Business Systems Analyst or Operations Analyst, with knowledge of Oracle EPM Cloud and SmartView preferred.
Key Skills for This Role
Responsibilities
- Provide day to day user and operational support for the Oracle EPM Cloud applications, including identification, tracking and troubleshooting of system issues, and administration/maintenance of system configurations
- Gather, document, examine and manage business requirements/user stories on baseline initiatives by following the current company development methodology
- Develop written documentation which is clear, understandable, audience appropriate and accurately captures the key information required to resolve issues
- Communicate with our business partners in an effective and timely manner
- Coordinate or participate in obtaining estimates from all team members and provide those to the business for review and approval for baseline initiatives
- Take ownership of support issues and engage the appropriate resources to resolve them
- Ensure potential issues or operational risks are tracked and escalated in a timely manner
- Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation and teamwork
- Testing of enhancements with a focus on end to end validation prior to moves to production
- Apply business requirements gathering/user stories and analysis techniques to develop quality business requirements, and facilitate the communication between the business and technology areas to address business issues
- May also be involved in working with the Scrum Master/Lead Business Consultant/Product Owner to assist with the successful delivery of enhancements or other initiatives to support business needs
Requirements
- Undergraduate degree (or diploma) in Business, Computer Sciences, Math or other relevant discipline
- Minimum 3 years of experience in a Business Systems Analyst or Operations Analyst role in a production support environment
- Prior exposure to Oracle EPM Cloud and Smartview or a comparable planning and reporting solution preferred
- Accounting knowledge and overall understanding of financial systems is considered an asset
- Customer and results focused
- Sound problem solving skills with ability to quickly process information and present it clearly
- Ability to employ key Data Governance practices
- Strong analytical skills
- Skilled in test execution and understanding the outcome
- Ability to quickly react to unexpected changes in direction and ambiguity
- Action oriented, self motivated, and solutions driven
- Utilizes team collaboration to create innovative solutions efficiently
Full Job Posting
Role Summary
- The Business Systems/Operation Analyst will use your knowledge of business objectives, processes, products, technology, and quality concepts to partner with business and technology areas to ensure the delivery of quality solutions that meet the needs of the business in a production support capacity.
- Maintain and govern planning and reporting systems using Oracle suite of applications (EPM Cloud, SmartView Ad hoc query).
- Provide business application support in a production environment to meet Service Level Agreements.
What will you do
- Responsible to provide day to day user and operational support for the Oracle EPM Cloud applications, including but not limited to identification, tracking and troubleshooting of system issues, and administration/maintenance of system configurations.
- Gather, document, examine and manage business requirements/user stories on baseline initiatives by following the current company development methodology.
- Develop written documentation, which is clear, understandable, audience appropriate and accurately captures the key information required to resolve issues.
- Communicate with our business partners in an effective and timely manner.
- Coordinate or participate in obtaining estimates from all team members and provide those to the business for review and approval for baseline initiatives.
- Take ownership of support issues and engage the appropriate resources to resolve them.
- Ensure potential issues or operational risks are tracked and escalated in a timely manner.
- Participate fully as a member of the team by supporting a work environment that promotes knowledge sharing, customer service, quality, innovation and teamwork.
- Testing of enhancements with a focus on end to end validation prior to moves to production.
- Apply business requirements gathering/user stories and analysis techniques to develop quality business requirements, and facilitate the communication between the business and technology areas to address business issues.
- May also be involved in working with the Scrum Master/Lead Business Consultant/Product Owner to assist with the successful delivery of enhancements or other initiatives to support business needs.
What you need to succeed
- Undergraduate degree (or diploma) in Business, Computer Sciences, Math or other relevant discipline.
- Minimum 3 years of experience in a Business Systems Analyst or Operations Analyst role in a production support environment.
- Prior exposure to Oracle EPM Cloud and Smartview or a comparable planning and reporting solution preferred.
- Accounting knowledge and overall understanding of financial systems is considered an asset.
Preferred skills
- Customer and results focused: ability to work with customers to understand and act based on their needs, assess risks and achieve a valued result.
- Sound problem solving skills with the ability to quickly process information and present it clearly and simply.
- Ability to employ key Data Governance practices to ensure high quality data analysis, including a holistic view, data types, relationships and interdependencies.
- Strong analytical skills.
- Skilled in test execution and understanding the outcome.
- Ability to quickly react to unexpected changes in direction and ambiguity.
- Action oriented, self motivated, and solutions driven.
- Utilizes team collaboration to create innovative solutions efficiently.
- Strong communication skills with ability to communicate both business and technical concepts and align organization on decisions.
- Knowledge of business analysis principles, incident management best practices and industry tools.
- Good understanding of privacy, compliance, controls and security requirements.
What’s in it for you
- We’re honoured to be recognized as a 2026 Best Workplaces in Canada by Great Place to Work® Canada.
- Wellness programs that support the three pillars of your health – mental, physical, and financial.
- The opportunity to move along a variety of career paths with amazing networking potential.
- As a hybrid organization, you and your leader use business and Client need to choose where you work, at home or in the office.
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