Business Operations Support Executive (AXS) (National Talent)
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Key skills for this role
About the Role
TECOM Group seeks a Business Operations Support Executive (AXS) to provide government service administration, including PO box services, absconder declarations, and exit processes.
Key Skills for This Role
Responsibilities
- Attend calls and reply to emails from business partners and contact centre
- Provide PO box Services (Renewal, New, Cancelation and additional services such as lock change, adding agent authorization and company name change)
- Verify CRM data and check the uploaded document against PO box new and renewal
- Send PO box details to Emirates Post Group with customers’ requests and services
- Send the new PO box keys/lock change to the customer after receiving them from Emirates Post Group
- Contact the employee and employer to clarify details before proceeding with absconder declaration
- Proceed for printout to check the employee’s status if they are in the country
- Type the absconder withdrawal letter after the customer proceeds with the request
- Post cancellation of visa, submit exit document/copy of new visa/immigration printout to change status to inactive
- Act as the point of contact between the company and the employee when an employee requests visa termination without the knowledge of the company
Requirements
- High School Certificate
- Higher Diploma preferred
- Minimum of 1 year of experience in a similar role
- Strong people orientation with a strong focus on customers and practising high quality service delivery
Full Job Posting
About the Job
- An opportunity has arisen for a Business Operations Support Executive (AXS) to join TECOM Group.
Government Service Administration
- Attend calls and reply to emails from business partners and contact centre.
- Provide PO box Services (Renewal, New, Cancelation and additional services such as lock change, adding agent authorization and company name change.
- Verify CRM data and check the uploaded document against PO box new and renewal.
- Send PO box details to Emirates Post Group with customers’ requests and services such as new PO box, renewal, cancellation, lock change and Name change, adding Tejari service, adding agent authorization in an excel sheet daily and maintaining updates on CRM.
- Send the new PO box keys/lock change to the customer after receiving them from Emirates Post Group and handle it to AXS courier after updating CRM.
Absconder Declaration
- Contact the employee and employer to clarify the details before proceeding with the absconder declaration.
- Proceed for printout to check the employee’s status if they are in the country. Check with Employment Mediation Workforce Affairs if any employment disputes or cases are referred to in Dubai Courts. If there is any dispute case which had been referred to court, the absconder declaration will proceed
- Type the absconder withdrawal letter after the customer proceeds with the request. In case of company closure, the employee approaches the counter to proceed with the absconder withdrawal and handles the letter after they pay the exit guarantee deposit.
Exit Process
- Post cancellation of visa, an employment visa holder should submit an exit document/copy of new visa/immigration printout to change status to inactive and to disengage the bank guarantee submitted against that employment visa.
- Release sign out of the visa; an employment visa holder should submit a copy of the new visa to change status to inactive and disengage the bank guarantee submitted against that visa.
- Act as the point of contact between the company and the employee when an employee requests visa termination without the knowledge of the company.
About you
- High School Certificate.
- Higher Diploma preferred.
- Minimum of 1 years of experience in a similar role.
- Strong people orientation with a strong focus on customers and practising high quality service delivery.
About the Benefits
- At TECOM Group, we're committed to nurturing the success and well being of our colleagues.
- Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.
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