Business Operations Manager (Remote)

Business Operations Manager

Responsibilities

• Own the pipeline source of truth. Build and maintain one reliable view of every active deal, including its stage, owner, blocker, next action, and escalation point.
• Build the KPI and accountability cadence. Create practical department scorecards with a named owner for every metric. Facilitate the weekly pipeline meeting, where owners present their red, yellow, and green numbers, decisions are made, and next actions are assigned.
• Set cross-functional routing and handoffs. Define how development, sales, transactions, disposition, and leadership route work to one another. Clarify ownership, escalation paths, and expected handoffs so routine coordination does not keep returning to the founder or Transaction Coordinator.
• Own the operational bridge between the business and development team. Turn business needs into clear software development priorities, maintain the backlog, run the sprint and planning cadence, and keep developers connected to the commercial and operational context.
• Drive disposition pace. Treat properties that remain unsold or stalled as inventory requiring active management. Build the ageing alerts, review rhythm, and ownership visibility needed to keep the exit lane moving and prevent capital from becoming trapped in properties that are not progressing.
• Build systems and enforce adoption. Turn recurring work into SOPs, checklists, templates, and automation. You own the operating mechanism and its adoption; the appropriate functional owner completes the specialized task.