Business Operations Manager - Business analyst

Job Title

Role Summary

Role Profile

• Define and implement the Marketplace Fulfilment strategy across all operating countries
• Manage and optimize 3PL warehousing providers, ensuring performance, cost control, SLA adherence, and scalability.
• Own the last-mile delivery ecosystem across all locales, managing 3P courier partnerships and performance
• Develop the Marketplace Fulfilment & Last Mile playbook, defining SOPs, governance models, and performance standards
• Define and own core KPIs including OTD, fulfilment rate, cancellation rate, return rate, delivery speed, cost per order, and warehouse utilization
• Develop dashboards and performance reporting frameworks to enable real-time operational decision-making
• Partner closely with Product, Commercial, Finance, Seller Management, and Country teams to ensure scalable operational design
• Support new country launches with end-to-end fulfilment and last-mile setup

Requirements

• Bachelor’s degree in business informatics, Economics, Statistics, or related field
• 5 –7 years of experience in Business Operations, Business Analysis, Strategy, or Marketplace Analytics
• Experience in e-commerce, marketplace, retail, or digital platforms preferred
• Experience building dashboards and scalable reporting solutions
• Proven track record of influencing decisions through data insights
• Exposure to forecasting, performance modeling, and business case development

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.