Business Analyst - Retail Banking
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Key skills for this role
About the Role
A Business Analyst role bridging business stakeholders and technology teams to deliver CRM solutions in retail banking. Responsibilities include requirements analysis, functional design, UAT coordination, and release validation for CRM initiatives.
Key Skills for This Role
Responsibilities
- Lead business and functional analysis for CRM initiatives across branch, contact centre, and digital journeys
- Translate business, regulatory, and operational requirements into CRM functional flows and data mappings
- Own end to end requirement lifecycle for CRM features from discovery to post release validation
- Partner with Product Owners to provide functional insights and dependency analysis
- Define CRM specific acceptance scenarios including role based behaviour and audit trail validation
- Act as functional authority during build and testing phases
- Lead business led UAT activities and validate end to end journeys
- Perform release readiness and sanity validation from business perspective
- Analyse defects, change requests, and operational feedback
Requirements
- Experience in business analysis for CRM initiatives in retail banking
- Strong techno functional expertise in retail banking and servicing journeys
- Understanding of regional (Middle East) regulatory and customer requirements
- Ability to translate business requirements into functional flows and data mappings
- Experience leading UAT activities and coordinating test scenarios
Full Job Posting
Job Description
- As a Business Analyst, responsible for bridging business stakeholders and technology teams to deliver effective CRM solutions.
- Leverage techno functional expertise in retail banking and servicing journeys to support strategic CRM and digital transformation initiatives.
Key Responsibilities
- Lead business and functional analysis for CRM initiatives across branch, contact centre, and assisted digital journeys
- Translate complex business, regulatory, and operational requirements into clear CRM functional flows, data mappings, and system behaviours
- Own the end to end requirement lifecycle for CRM features
- Partner with Product Owners to provide functional insights and dependency analysis
- Define CRM specific acceptance scenarios
- Act as the functional authority during build and testing phases
- Lead business led UAT activities
- Perform release readiness and sanity validation
- Analyse defects, change requests, and operational feedback
Job Details
- Role Level: Associate
- Work Type: Full Time
- Country: United Arab Emirates
- City: Dubai
- Company Website: http://www.virtusa.com
- Job Function: Research & Innovation
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