Business Analyst - Procurement & ERP
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Key skills for this role
About the Role
Blackford Technologies seeks a Business Analyst to support AI-driven solution delivery, working with clients and internal teams to gather requirements, analyze business processes, and generate insights.
Key Skills for This Role
Responsibilities
- Engage with clients to understand business objectives, challenges, and requirements
- Translate business needs into clear functional requirements, workflows, and specifications
- Document use cases, requirements, and deliverables throughout the project lifecycle
- Analyze operational and client data to identify trends, performance gaps, and opportunities for improvement
- Generate actionable insights to enhance delivery processes and customer engagement
- Develop reports, dashboards, and visualizations using tools such as Excel, Power BI, or Tableau
- Identify and implement process improvements to enhance efficiency, quality, and client satisfaction
- Collaborate with cross functional teams to streamline and standardize delivery processes
- Act as a liaison between client facing and technical teams to ensure alignment on requirements and delivery timelines
- Facilitate workshops, meetings, and training sessions while documenting outcomes and feedback
Requirements
- Bachelor's degree in Business, Computer Science, Finance, or a related field
- Minimum 3 years of experience as a Business Analyst or in a similar role within a technology driven environment
- Strong experience in Procurement and/or ERP implementation projects
- Strong analytical and problem solving skills
- Excellent written and verbal communication skills
- Strong presentation skills
- Proficiency in data analysis and visualization tools such as Excel, Power BI, or Tableau
- Familiarity with project management tools such as Jira or Asana
- Knowledge of AI, Machine Learning, SaaS platforms, or experience within the technology or financial sectors is an advantage
Full Job Posting
Role Overview
- We are seeking a highly analytical and client focused Business Analyst to support the successful delivery of AI driven solutions. Reporting to the Director Customer Success, you will work closely with clients and internal teams to gather requirements, analyze business processes, generate insights,
Client Requirements Gathering & Analysis
- Engage with clients to understand business objectives, challenges, and requirements.
- Translate business needs into clear functional requirements, workflows, and specifications.
- Document use cases, requirements, and deliverables throughout the project lifecycle.
Data Analysis & Reporting
- Analyze operational and client data to identify trends, performance gaps, and opportunities for improvement.
- Generate actionable insights to enhance delivery processes and customer engagement.
- Develop reports, dashboards, and visualizations using tools such as Excel, Power BI, or Tableau.
Process Improvement & Optimization
- Identify and implement process improvements to enhance efficiency, quality, and client satisfaction.
- Collaborate with cross functional teams to streamline and standardize delivery processes.
- Support the implementation of best practices in project management, documentation, and communication.
Stakeholder Management & Collaboration
- Act as a liaison between client facing and technical teams to ensure alignment on requirements and delivery timelines.
- Work closely with Product, Engineering, and Customer Success teams to ensure successful solution delivery.
- Facilitate workshops, meetings, and training sessions while documenting outcomes and feedback.
Requirements
- Bachelor's degree in Business, Computer Science, Finance, or a related field.
- Minimum 3 years of experience as a Business Analyst or in a similar role within a technology driven environment.
- Strong experience in Procurement and/or ERP implementation projects.
- Strong analytical and problem solving skills with the ability to translate business requirements into actionable solutions.
- Excellent written and verbal communication skills with the ability to effectively engage both technical and non technical stakeholders.
- Strong presentation skills and the ability to communicate clearly and professionally.
- Ability to communicate business concepts, processes, and ideas concisely while adapting to different audiences.
- Proficiency in data analysis and visualization tools such as Excel, Power BI, or Tableau.
- Familiarity with project management tools such as Jira or Asana.
- Knowledge of AI, Machine Learning, SaaS platforms, or experience within the technology or financial sectors is an advantage.
Benefits
- An open, diverse, and inclusive environment that encourages innovation and personal growth.
- Structured learning and development opportunities.
- Exposure to cutting edge AI and high impact projects.
- Hybrid work policy providing flexibility between office and home.
- Competitive compensation package with healthcare, education support, leave benefits, and additional perks.
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