Business Analyst (MS Dynamics 365)
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Key skills for this role
About the Role
Apptoza Inc. seeks an experienced Microsoft Dynamics 365 Business Analyst with 8-10+ years of experience. You will work with stakeholders to analyze requirements, optimize business processes, and implement Dynamics 365 solutions.
Key Skills for This Role
Responsibilities
- Collaborate with business stakeholders and project teams to gather, analyze, and document business requirements
- Create and maintain Business Requirements Documents (BRD) and Functional Requirements Documents (FRD)
- Translate business needs into clear, actionable functional and technical requirements
- Analyze current business processes and recommend improvements using Dynamics 365 capabilities
- Support configuration, deployment, enhancement, and optimization of Microsoft Dynamics 365 solutions
- Provide expertise across Dynamics 365 modules including Sales, Customer Service, Finance, Operations, Marketing
- Work with development and architecture teams to design scalable and effective business solutions
- Create, maintain, and manage user stories with clearly defined acceptance criteria
- Participate actively in Agile ceremonies such as Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives
- Support SAFe Agile activities including PI Planning and cross team coordination
- Ensure data accuracy, validation, quality, and integrity across integrated systems
- Conduct end user training and knowledge transfer sessions
Requirements
- 8–10+ years of experience as a Business Analyst, preferably with Microsoft Dynamics 365
- Strong knowledge of Microsoft Dynamics 365 modules: Sales, Customer Service, Finance, Operations, Marketing
- Experience configuring, implementing, deploying, and optimizing Dynamics 365 solutions
- Strong expertise in requirements gathering, business process analysis, and solution design
- Experience creating BRDs, FRDs, use cases, workflow diagrams, and user stories
- Solid understanding of Agile and SAFe methodologies
- Experience working with cross functional business and technical teams
- Strong analytical, problem solving, and decision making skills
- Excellent verbal, written, presentation, and facilitation skills
Full Job Posting
Job Description
- We are seeking an experienced Microsoft Dynamics 365 Business Analyst with 8–10+ years of experience in business analysis, requirements management, and Dynamics 365 solution delivery.
- The ideal candidate will work closely with business stakeholders, project teams, and technical resources to analyze requirements, optimize business processes, and implement Microsoft Dynamics 365 solutions that improve operational efficiency and business outcomes.
Key Responsibilities
- Collaborate with business stakeholders and project teams to gather, analyze, and document business requirements.
- Create and maintain Business Requirements Documents (BRD) and Functional Requirements Documents (FRD).
- Translate business needs into clear, actionable functional and technical requirements.
- Ensure end to end traceability of requirements from initiation through deployment.
- Analyze current business processes and recommend improvements using Dynamics 365 capabilities.
- Support the configuration, deployment, enhancement, and optimization of Microsoft Dynamics 365 solutions.
- Provide expertise across Dynamics 365 modules including Sales, Customer Service, Finance, Operations, Marketing.
- Work with development and architecture teams to design scalable and effective business solutions.
- Validate solution design aligns with business objectives and operational requirements.
- Create, maintain, and manage user stories with clearly defined acceptance criteria.
- Participate actively in Agile ceremonies such as Sprint Planning, Daily Standups, Sprint Reviews, Retrospectives.
- Support SAFe Agile activities including PI Planning and cross team coordination.
Required Qualifications
- 8–10+ years of experience as a Business Analyst, preferably with Microsoft Dynamics 365.
- Strong knowledge of Microsoft Dynamics 365 modules: Sales, Customer Service, Finance, Operations, Marketing.
- Experience configuring, implementing, deploying, and optimizing Dynamics 365 solutions.
- Strong expertise in requirements gathering, business process analysis, and solution design.
- Experience creating BRDs, FRDs, use cases, workflow diagrams, and user stories.
- Solid understanding of Agile and SAFe methodologies.
- Experience working with cross functional business and technical teams.
- Strong analytical, problem solving, and decision making skills.
- Excellent verbal, written, presentation, and facilitation skills.
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