Business Analyst (ICT Governance)
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Key skills for this role
About the Role
Lead IT strategy development and governance, ensuring alignment with business objectives, while managing risks and enhancing customer engagement.
Key Skills for This Role
Full Job Posting
It Strategy Development
- Lead the development of an IT strategy aligned with the business goals, ensuring the integration of technology initiatives with overall business objectives.
- Ensure IT projects and initiatives align with the broader business vision and objectives, delivering value through strategic investments in technology.
- Collaborate with executive leadership, business units, and IT teams to ensure ongoing alignment and communication about the IT strategy and its execution.
It Governance
- Develop and maintain the IT governance framework to ensure alignment between IT and business objectives.
- Track departmental KPIs and Strategic Initiatives on periodic basis to completion.
- Establish and follow a reporting governance mechanism to communicate about the progress on the IT delivery and operational activities to the respective stakeholders.
- Coordinate with all the team representatives and leads to ensure the weekly operational progress report is submitted.
- Collaborate with IT teams to identify service improvement initiatives to improve the efficiency of delivery and operational activities and track them to closure.
Program Governance & Delivery Excellence
- Establish a standard IT program and project delivery process and ensure all the teams adhere to the defined process.
- Ensure project managers and stakeholders are adhering to program governance processes.
- Ensure the defined reporting governance structure is being followed across the teams.
- Identify and manage enterprise risks (ERM)
Customer Engagement & Relationship Management
- Provide regular updates to senior management and stakeholders on program performance, risks, and issues.
- Conduct periodic meetings with the customer to maintain regular communication with key stakeholders and provide updates on IT Delivery and Operational activities.
- Identify opportunities for improving customer engagement processes, enhancing relationships, and delivering better IT value.
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