Branch Service Assistant (Qatari & Children of Qatari Mother)
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Key skills for this role
About the Role
Commercial Bank seeks a Branch Service Assistant to handle quick service requests for walk-in customers, promote digital channels, and enhance customer experience. Requires a bachelor's degree and customer service orientation.
Key Skills for This Role
Responsibilities
- Assist walk in customers with quick service requests such as statement printing, QID updates, card activation, and letter issuance
- Promote and educate customers on alternative banking channels
- Manage branch traffic and reduce wait times
- Refer new business opportunities to branch CSAs
- Ensure compliance with operating procedures and policies
Requirements
- Bachelor's degree or equivalent
Full Job Posting
Job Summary
- The BSA will assist branch walk in customers in fulfilling service requests under 'Quick Service' category.
- Responsible for migrating customers to digital channels and enhancing client experience.
Key Accountabilities
- Customer assistance and proactive management of branch traffic.
- Promote and educate customers on alternative banking channels.
- Refer new business opportunities to branch CSAs.
- Accept and process customer requests and forward to branch officers.
- Ensure compliance with operating procedures and policies.
- Follow up and monitor status of customer applications.
- Contribute to continuous improvement of systems and processes.
- Prepare timely and accurate departmental statements and reports.
Education
- Bachelor's degree or equivalent.
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