Branch Manager/Supervisor
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Key skills for this role
Role Overview
Oversee daily branch operations, lead the team, and achieve sales and business objectives.
Maintain efficient operations, excellent customer service, and high service standards.
Key Skills for This Role
Full Job Posting
Company Description
The company describes itself as professional and growing, with a focus on excellent products, services, and customer experiences.
Role Description
Oversee daily branch operations, lead the team, and achieve sales and business objectives.
Maintain efficient operations, excellent customer service, and high service standards.
Branch Operations
- Oversee daily branch operations and monitor sales, performance, and operational targets.
- Manage staff schedules, shifts, attendance, and manpower requirements.
- Monitor inventory, stock levels, ordering, and product availability.
- Control operational costs and minimize wastage and losses.
- Handle cash management, POS transactions, payments, and closing procedures where required.
- Prepare daily, weekly, and monthly sales and operational reports.
People and Customers
- Lead, supervise, motivate, train, coach, and guide branch staff.
- Handle customer enquiries, feedback, and complaints professionally.
- Ensure a positive and professional working environment.
Coordination and Compliance
- Coordinate with management, suppliers, warehouse, and other departments when required.
- Support promotional campaigns, marketing activities, events, and company initiatives.
- Ensure company policies, procedures, and relevant regulations are followed.
- Identify operational issues and implement effective solutions.
Qualifications
- Previous experience in branch management, retail, F&B, hospitality, sales, customer service, or a related field.
- Experience as a Branch Manager, Branch Supervisor, Outlet Manager, Store Manager, or similar position is preferred.
- Strong leadership, team management, communication, interpersonal, problem-solving, organizational, and time-management skills.
- Good knowledge of branch operations, sales, customer service, inventory, stock, and cost control.
- Experience with POS, inventory, or management systems is an advantage.
- Ability to work independently, lead a team, work under pressure, and work in a fast-paced environment.
- Flexible to work shifts, weekends, and public holidays.
- Relevant qualifications or working experience in Business, Management, Retail, F&B, Hospitality, or a related field are preferred.
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