Branch Manager

Scope of the position

The Branch Manager provides leadership and support for all aspects of the Branch: incorporating sound business management practices; mentoring sales staff; accountability for assets, budgets, profitability, and personnel; adherence to company policies; implementation of safe work practices; support of sales efforts and maintaining the desired level of service to both external and internal customers.

Duties and Responsibilities

Sales & Marketing

Increase Refrigerative Supply’s share across local markets and sustain profitable business growth.

Forecast, develop and execute strategic business and sales plans. Work with channel managers to develop strategy on key product categories.

Lead Branch efforts to identify, secure, and retain customers by actively networking with community businesses; professional leadership; establishing relationships that enhance the reputation of RS and the Branch.

Call on key customers, build relationships and look for opportunities.

Adhere to account management principles and identify and pursue opportunities. Ensure the development and maintenance of strategic sales plans and provide leadership to the Inside and Outside Sales Representatives.

Support marketing initiatives and ensure sales team does the same.

Work with marketing and channel managers to come up with programs to grow sales within the region.

Build and maintain a climate of excellence. Set the example for team members to provide high-quality, cost-efficient, customer-directed service and meet or exceed Branch performance targets.

Monitor customer satisfaction and takes action to address satisfaction issues promptly and decisively.

Manage the schedule and participate in the company’s after-hour business, On Call.

Operations

Provide effective inventory control and logistics management methods to ensure the Branch leverages the efficiencies of all aspects of its business to maximize profit and customer satisfaction.

Manage and capitalize on Branch assets and resources (people, financial, and material) to achieve business objectives.