Inside Sales Representative

Scope of the position

Duties and Responsibilities

• Provides technical support to customers.
• Answers customer inquiries regarding orders, deliveries, parts identification, warranties, and stock availability.
• Actively makes customers aware of product promotions.
• Proactive in assisting the warehouse with shipping and receiving of parts, supplies, and equipment.
• Receives and processes customer orders.
• Is constructive and proactive in providing feedback on inventory levels within the branch.
• Diligent with the accuracy of inventory within the branch
• Assists with merchandising of products in the showroom (replenishment, arrangement)
• Informs customers of standard procedures or resolution of the problem.
• Determines the best method to resolve problems to ensure customer satisfaction and company adherence to policies.
• Practices safe material handling techniques.
• Generates invoices for counter sales orders.
• Participate in a call schedule for after-hours customer service.
• Competencies and Qualifications
• Possesses excellent customer service skills.
• Must have or be able to obtain a valid Class 5 driver’s license.
• Demonstrates an understanding of effective selling methods.
• Possess a minimum of 1 year of HVAC/R sales experience.
• Possesses a good knowledge of most HVAC/R systems and the ability to demonstrate and discuss with customers.
• Have a working knowledge and complete understanding of how to process orders, quotes, credits, and backorders on the computer.
• Understands basic inventory, warehousing, and stocking procedures.