Branch Supervisor

The Branch Supervisor is responsible for assisting in the leadership of the branch by providing and supporting exceptional customer service, fostering an environment of high employee engagement and morale, and creating operational efficiencies with a focus on minimizing costs and maximizing revenue.

Duties and Responsibilities

Supervise inside sales and warehouse teams related to day-to-day operations.

Ensure that the branch processes are followed to support the delivery of superior customer service.

Provide high quality, cost efficient and customer directed service.

Monitor customer satisfaction and take action to address issues in a prompt and decisive manner.

Participate in the company’s after hour business, on-call & annual inventory.

Provide back-up to the Branch manager during their absence.

Assist in overseeing branch operations and administrative procedures including sales, human resources, purchasing, warehouse and delivery operations and facility maintenance.

Ensure that all documentation and paperwork is submitted to Head office in a timely fashion.

Ensures a clean and safe work environment for both customer and staff.

Assist the Regional Manager in developing inside sales and warehouse employees including coaching and motivating by providing effective feedback and training.

Provide an atmosphere of teamwork among employees.

Work closely with the Human Resources department; assist in interviewing and hiring staff for inside sales and warehouse positions.

Monitor job performance and assist in conducting performance reviews and if required take corrective action.

Skills and Qualifications

Wholesale distribution experience including Food Equipment and HVAC/R Technical experience.

Progressive sales and operational experience with a proven track record of success.