Bellman Delta Hotels City Center

Position Summary

Guest Service Duties

• Arrange transportation, reservations, dry cleaning, and other services requested by guests.
• Provide information about the property, surrounding area amenities, special events, and activities.
• Answer, record, and process guest calls, messages, requests, questions, and concerns.
• Contact appropriate departments to resolve guest requests or problems.
• Monitor the club lounge for seating availability, service, safety, and guest well-being.

Operations and Compliance

• Review shift logs and daily memo books and document pertinent information in logbooks.
• Report accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications and comply with quality assurance expectations.
• Follow company policies, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.

Guest Interaction and Teamwork

• Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate clearly and professionally, prepare written documents accurately, and answer telephones using appropriate etiquette.
• Develop positive working relationships, support team goals, and respond appropriately to employee concerns.
• Perform other reasonable job duties as requested by supervisors.

Preferred Qualifications

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience or supervisory experience is required.
• No license or certification is required.

Workplace and Physical Requirements

• The position is based at the Delta Hotels property in Doha and is not remote.
• The role requires standing, sitting, or walking for extended periods or an entire work shift.
• The role requires moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Schedule

• The position is full time.