Bar Captain
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Key skills for this role
About the Role
We are seeking a Bar Captain to promote guest satisfaction and lead a team in delivering prompt, courteous service. Responsibilities include supervising food and beverage service, training staff, and ensuring a safe work environment.
Key Skills for This Role
Responsibilities
- Promote and ensure guest satisfaction through strong team environment
- Ensure prompt and courteous delivery of all orders
- Assure total guest satisfaction in food and beverage service
- Assist in maintaining a highly motivated and well trained staff
- Open and close shift in accordance with Manager's Checklist
- Train, maintain and enforce all Anantara Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment
- Handle daily Associate relations (scheduling, time adjustments)
- Establish effective communication with Associates
Requirements
- Experience in food and beverage service supervision
- Ability to train and motivate staff
- Knowledge of revenue control procedures
- Strong communication and problem solving skills
Full Job Posting
Key Duties and Responsibilities
- Please note that this is not an exhaustive list of everything that needs to be done. Anantara The Palm employees always find new ways to look after the business, their guests, and their colleagues.
Responsibilities
- To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
- Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
- Assure total guest satisfaction in the service of food and beverages through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
- During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
- Assist in maintaining a highly motivated and well trained staff
- Open and close shift in accordance with Manager s Checklist.
- Train, maintain and enforce all Anantara Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment for all Associates and guests
- Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
- Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
- Be on the floor during the entire meal period and ensure adequate coverage
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