Banquet Manager
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Key skills for this role
About the Role
St. Regis Hotels & Resorts is seeking a Banquet Manager to direct and motivate the banquet team, ensuring high-quality service and financial control. The role requires a high school diploma and 2 years of event management or food and beverage experience.
Key Skills for This Role
Responsibilities
- Direct and motivate the banquet team while personally assisting in providing high quality service
- Monitor and control financial and administrative responsibilities including asset protection
- Project supply needs for the department (e.g., china, glass, silver, buffet presentations, props)
- Manage departmental inventories and maintain equipment
- Schedule banquet service staff to forecast and service standards while maximizing profits
- Lead shifts and actively participate in the servicing of events
- Interact with guests to obtain feedback on product quality and service levels
- Respond to and handle guest problems and complaints
- Conduct monthly department meetings with the Banquet team
- Communicate and execute departmental and property emergency procedures
Requirements
- High school diploma or GED
- 2 years experience in event management, food and beverage, or related professional area
Full Job Posting
Job Summary
- Directs and motivates team while personally assisting in providing high quality service based on requirements and standards.
- Monitors and controls financial and administrative responsibilities including asset protection.
- Provides clear and concise communications to everyone having ownership in the success of the event.
- Identifies training opportunities and plans a strategy to accomplish goals.
Candidate Profile Education And Experience
- High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.
Managing Banquet Operations
- Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).
- Applies knowledge of all laws, as they relate to an event.
- Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.
- Adheres to and reinforces all standards, policies, and procedures.
- Maintains established sanitation levels.
- Manages departmental inventories and maintains equipment.
- Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.
- Schedules banquet service staff to forecast and service standards, while maximizing profits.
- Assists team in developing lasting relationships with groups to retain business and increase growth.
Participating in and Leading Banquet Teams
- Sets goals and delegates tasks to improve departmental performance.
- Conducts monthly department meetings with the Banquet team.
- Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.
- Acts as a liaison to the kitchen staff.
- Leads shifts and actively participates in the servicing of events.
Ensuring and Providing Exceptional Customer Service
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Ensures employees understand expectations and parameters.
- Strives to improve service performance.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Reviews comment cards and guest satisfaction results with employees.
Conducting Human Resources Activities
- Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
- Observes service behaviors of employees and provides feedback to individuals.
- Monitors progress and leads discussion with staff each period.
- Participates in the development and implementation of corrective action plans.
- Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.
- Attends and participates in all pertinent meetings.
About St. Regis Hotels & Resorts
- Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world.
- Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combin
- We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International.
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