Banquet Captain

The Company Safe Harbor Marinas, LLC (SHM) is the largest owner and operator of marinas in the world. As a fast-growing company, SHM cultivates a team dynamic of passionate individuals led by the sharpest minds in the industry in order to serve the vibrant boating community that encompasses the SHM network. SHM teammates are committed to thinking critically, providing outstanding service and building relationships with all that we serve. SHM offers professional education and training opportunities and the chance to work with – and learn from – highly experienced professionals in the marine industry. In addition, SHM offers eligible employees healthcare benefits, 401(k) plans, paid time off, and relocation opportunities. The Banquet Captain is responsible for overseeing and executing all banquet and private events to ensure exceptional guest experiences and seamless event operations. This role serves as the primary lead during events, coordinating front-of-house service staff, communicating with the kitchen team, managing event setup and breakdown, and ensuring all details outlined in the Banquet Event Order (BEO) are executed accurately. Essential Duties and Responsibilities Event Preparation · Attend event planning meetings with the Event Coordinator and management team to review upcoming events. · Review event details, floor plans, menus, timelines, and Banquet Event Orders (BEOs). · Ensure all event equipment, tables, chairs, linens, décor, and service items are clean, organized, and event ready. Event Setup · Direct the setup of tables, place settings, décor, and event spaces according to approved floor plans. · Verify that all service stations are fully stocked and prepared. · Conduct a final walkthrough with the Event Coordinator before guest arrival. Event Execution · Welcome guests and assist with seating and event flow. · Coordinate timing of food and beverage service with the kitchen and bar teams. · Lead and support servers, bartenders, runners, and bussers throughout service. · Monitor guest satisfaction and promptly address service concerns. · Maintain a clean, professional, and organized event environment. · Ensure all banquet service standards are consistently met. Event Closeout · Review and finalize guest checks, ensuring accuracy against event estimates and contracts. · Oversee event breakdown and room restoration according to venue standards. · Ensure all event equipment is cleaned, organized, and returned to designated storage areas. Leadership Responsibilities · Lead banquet staff by example through professionalism and accountability. · Train, coach, and develop banquet team members on service standards and hospitality expectations. · Delegate responsibilities effectively and monitor staff performance. · Maintain positive communication between front-of-house, kitchen, bar, and management teams. · Resolve guest or operational issues quickly and professionally. Available to work overtime when required Other duties as assigned by Manager Safety and Environmental Responsibilities Follow SHM Safety and Environmental rules and complete required related training. Wear proper personal protective equipment as required for the task or work area. Report all accidents, injuries, spills and near misses immediately. Technical and Physical Requirements Customer Service experience preferred Ability to stand for long periods of time Ability to bend, stoop, lift, rotate, reach Ability to stand and walk for extended periods. Ability to lift and carry up to 50 pounds. Ability to move tables, chairs, and event equipment as needed Any skills considered standard that a Server should possess Minimum Soft Skills Qualifications Eagerness to engage in a growing, fast paced, and industry-leading company Consistently treats others with dignity and respect Genuinely serves others with humility and a positive attitude Frequently demonstrates a bias toward action Always communicates effectively and courteously with fellow teammates and members Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties Shows resolve and overcomes difficulties in a positive and productive manner Gladly provides responsive, and high level of service to our teammates and members Eagerly puts forth the extra effort to accomplish duties Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/ .