Service Advisor

• Provide support to Service Manager, Service Team, and customers
• Determine all needs and act as liaison between customers and Service Manager
• Provide clear and precise instructions on the work order for technicians
• Estimate and schedule all required work
• Ensure all work orders are completed in a timely manner
• Generate invoice for all work provided by service departments
• Collect payment in a timely manner
• Continuously meets ongoing company goals
• Available to work overtime when required to meet deadlines
• Other duties as assigned by Manager

• Follow SHM Safety and Environmental rules and complete required related training.
• Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area.
• Report all accidents, injuries, spills and near misses immediately.

• High school diploma or equivalent
• Prior marina experience preferred
• ABYC and/or manufacturer certifications preferred
• Ability to sit or stand for long periods of time
• Ability to lift 20 pounds
• Any skills considered standard that a Service Advisor should possess

• Eagerness to engage in a growing, fast paced, and industry-leading company
• Consistently treats others with dignity and respect
• Genuinely serves others with humility and a positive attitude
• Frequently demonstrates a bias toward action
• Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
• Follows policies and procedures while seeking out new and better ways of accomplishing duties
• Shows resolve and overcomes difficulties in a positive and productive manner
• Provides responsive service to our teammates and members
• Continuously puts forth the extra effort to accomplish duties
• Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
• Works to build high performing teams while taking an interest in teammates’ professional development
• Organize, plan and manage teammates and processes efficiently
• Unfailing commitment to continuous learning and growth
• Acts with integrity and is open to feedback from all teammates
• Willingly coaches teammates through change and leads all situations with positivity

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Additional disclosures available at https://shmarinas.com/hr-disclosures/ .