Customer Experience & Parts Coordinator

• Answer incoming Service calls and figure out what the customer actually needs.
• Help customer who stops by the Service office.
• Gather complete Service information the first time.
• Coordinate Service Request forms and chase down whatever's missing.
• Set clear expectations about what happens next.
• Send proactive updates instead to customers.
• Handle routine questions to reduce escalation to multiple people.
• Know when something genuinely needs a Service Writer or Technician, and get it there.

Help maintain accurate:

• Service-related customer and vessel information. Front Office owns the master account and billing record. You own the day-to-day accuracy of what Service is working from.
• Service Request records.
• Work-order administrative details.
• Forms and documentation.
• Parts and ordering information.
• Customer communications, in writing and by phone.
• Follow-ups and next actions.

• Ordering parts and working with vendors.
• Researching availability, pricing, and lead times.
• Tracking orders and backorders.
• Receiving and verifying incoming parts.
• Connecting parts to the connect work order.
• Keeping parts organized and records accurate.
• Communicating arrivals and delays to the right people.
• Helping maintain sensible inventory of commonly used items.

Supporting the Schedule

• Communicate scheduled dates and changes to customers promptly and proactively.
• Collect what a job needs before it goes on the schedule, including forms, approvals, and contact information, so it does not stall.
• Route new or changed scheduling requests through the established process.

• Continuously meets ongoing company goals.
• Available to work overtime when required.
• Other duties as assigned by Manager.

• Follow SHM Safety and Environmental rules and complete required related training.
• Wear proper personal protective equipment as required for the task or work area.
• Report all accidents, injuries, spills and near misses immediately.

• High school diploma or equivalent preferred.
• Ability to sit or stand for long periods of time.
• Proficient in Microsoft Office.
• Ability to lift 50 pounds.
• Any skills considered standard that a Parts Assistant should possess.

• Eagerness to engage in a growing, fast paced, and industry-leading company.
• Consistently treats others with dignity and respect.
• Genuinely serves others with humility and a positive attitude.
• Frequently demonstrates a bias toward action.
• Always communicates effectively and courteously with fellow teammates and members.
• Continuously follows policies and procedures while seeking out new and better ways of accomplishing duties.
• Shows resolve and overcomes difficulties in a positive and productive manner.
• Gladly provides responsive, and high level of service to our teammates and members.
• Eagerly puts forth the extra effort to accomplish duties.
• Adapts quickly and efficiently to changing priorities in order to meet teammate or member needs.

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Additional disclosures available at https://shmarinas.com/hr-disclosures/ . #marinacareers