B2B Sales Coordinator
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Key skills for this role
About the Role
Responsible for sales reporting, customer service, data management, and preparing quotations while ensuring stock availability and supporting internal teams.
Key Skills for This Role
Full Job Posting
Role Summary
- Responsible for the preparation of daily individual report and other sales/KPI reports.
- Answer and direct customer phone calls and ensure customer concerns are addressed promptly and professionally and escalated in a timely manner to the manager when necessary.
- Responsible for maintaining department filing system ensuring customers data are updated and filed at all times.
- Compile and format statistical and budget related reports, maintain related databases and enter new data as required.
- Prepare quotations for customers based on the customer and business requirements.
- Liaise with the store teams and interior designers to ensure availability of stocks.
- A champion of Customer Service standards in line with Majid Al Futtaim guidelines, understanding customer needs and enabling the fulfillment of an exceptional experience for the customers.
- Support internal teams as and when required through the sales process ensuring maximum benefit to the business.
• High School Certificate
- 2 years retail experience in cash handling and/or secretarial experience
- Proficient customer service
- Problem solving
- Working knowledge of Microsoft Office Suite Word, Excel, PowerPoint and Outlook.
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