AVP - Operation Support Services
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Responsibilities
- Shape the future of airline catering operations.
- We are looking for an accomplished operations leader to join Emirates Flight Catering as Assistant Vice President – Operations Support Services , playing a pivotal role in transforming how our airside and flight preparation operations are delivered.
- This is a senior leadership opportunity for someone who combines deep operational expertise with a transformation mindset — a leader who can challenge traditional ways of working, harness digitalisation and automation, and turn data and technology into measurable operational improvements.
- The opportunity
- Reporting to the Vice President – Operations , you will lead the strategy and transformation agenda for Operations Support Services, working across the business to enhance efficiency, safety, service delivery and customer experience.
- You will be responsible for:
- Setting and executing the Support Services strategy across airside operations and flight preparation • Leading major digitalisation, automation and operational excellence initiatives • Transforming galley load planning, equipment inventory and catering order distribution processes • Using data and advanced analytics to drive operational and strategic decision-making • Strengthening safety, compliance and risk management through technology and improved processes • Driving greater efficiency and accuracy across operational administration, communication and billing processes • Building digital capability and supporting leadership development across the operation • Leading organisational change and embedding new ways of working across complex operational environments • Building strong relationships with airline customers, internal stakeholders and external partners • Leading and developing a high-performing senior team while creating a culture of innovation, accountability and continuous improvement
Qualifications
- What we're looking for
- You will be an experienced senior operations leader with a strong understanding of the complexity, pace and precision required within airline catering operations .
- Ideally, you will bring:
- A Bachelor's degree in Business Administration, Operations Management, Industrial Engineering or a related discipline • 10+ years' experience in operations management, including leadership experience within airline catering operations • A proven track record of delivering large-scale operational transformation and digital integration programmes • Strong strategic planning, project management and operational excellence capability • Experience using technology, automation and data to improve operational performance • Strong knowledge of safety, compliance and quality requirements within airline catering or a comparable operational environment • Commercial and financial acumen, including budgeting and resource optimization • The ability to influence, engage and collaborate with senior stakeholders and airline customers • Strong people leadership and change management capability
- Lean Six Sigma and/or PMP certification would be advantageous.
- Why this role?
- This is more than a traditional operational leadership position.
- It is an opportunity to rethink, digitize and transform critical operations at scale — bringing together people, process, technology and data to build smarter, safer and more efficient ways of working.
- If you are a forward-thinking operations leader who understands airline catering and has the ambition and experience to lead meaningful transformation, we would like to hear from you.
About Emirates Flight Catering
Dubai-based airline, airport, event and VIP caterer serving airlines, hospitality groups, airports and retail customers.
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