automotive service advisor
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Key skills for this role
About the Role
A confidential company in Abu Dhabi seeks an Automotive Service Advisor to assist drivers with repair and maintenance requests. The role involves writing work orders, estimating costs, communicating with customers, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Assist drivers with requests for repair and maintenance services
- Write up work orders and distribute work to staff
- Estimate cost and completion time; settle customer accounts
- Communicate with customers about the status of work
- Obtain customer's written approval for repair orders
- Inspect finished repair orders for proper completion and pricing accuracy
- Meet or exceed goals for add on sales
- Deliver the right car in perfect condition every time
- Conduct post service follow up to ensure customer satisfaction
Requirements
- Experience in automotive service or related field
- Strong communication and customer service skills
- Ability to estimate cost and completion time
- Ability to work under pressure and meet targets
Full Job Posting
Responsibilities
- Assist drivers with requests for repair and for maintenance services to ensure that the vehicle is fixed right the first time
- Assists the Service Manager in the operations of the service center by writing up work orders, distributing work to staff, accurately maintaining records, and supporting promotional activities
- Estimates cost and completion time/settles customer accounts
- Communicate with customers about the status of work
- Obtains the customer’s written approval of all repair orders at the time of the write up or when closing additional add on sales
- Inspects every finished repair order for proper completion, pricing accuracy, and legibility
- Meets or exceeds goals for add on sales
- Delivers the right car in perfect condition every time
- Conduct post service follow up to ensure customer satisfaction
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