Automation Engineer

• Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or a related field from an accredited college or university, or equivalent work experience.
• 8+ years of experience in IT service management, ITSM platform administration, or IT operations engineering roles.
• 4+ years of hands-on experience developing automation workflows, scripts, or integrations within an enterprise ITSM platform such as ServiceNow, Remedy, or Jira Service Management.
• Demonstrated experience integrating ITSM platforms with external enterprise tools and systems via REST APIs, webhooks, or middleware.

• Exceptional communication skills in English – both written and oral – with the ability to effectively engage both technical teams and non-technical business stakeholders.
• Deep hands-on experience with enterprise ITSM platforms, including configuration, workflow development, and administration within ServiceNow, Remedy, Jira Service Management, or equivalent tools.
• Proficiency in scripting and development languages relevant to ITSM automation, including JavaScript, Python, PowerShell, Bash, or equivalent languages.
• Strong understanding of ITSM processes and frameworks, particularly ITIL-based incident, problem, change, request, and asset management processes.
• Experience designing and implementing event-driven automation, business rules, workflow orchestration, and scheduled job frameworks within ITSM platforms.
• Knowledge of REST API development and consumption, including experience building and managing integrations between ITSM platforms and enterprise systems such as Active Directory, monitoring tools, cloud platforms, and collaboration suites.
• Familiarity with AIOps concepts and event management integrations, including alert correlation, noise reduction, and automated incident generation from infrastructure and application monitoring tools.
• Experience developing virtual agent, chatbot, or self-service automation capabilities within ITSM platforms to support end-user request fulfillment and issue resolution.
• Strong analytical and problem-solving skills with the ability to deconstruct complex ITSM processes and design efficient, scalable automation solutions.
• Experience conducting testing activities for automation solutions, including unit, integration, and user acceptance testing.
• Ability to develop and maintain clear and comprehensive technical documentation, including workflow diagrams, integration specs, and operational runbooks.
• Familiarity with Agile development methodologies and the ability to contribute effectively within iterative delivery frameworks.

• Ability to obtain Public Trust

• ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), or ServiceNow Certified Implementation Specialist (CIS) certification.
• ITIL v4 Foundation or higher certification (e.g., ITIL Practitioner, ITIL Managing Professional).
• Experience working in a federal government IT environment, including familiarity with FISMA, FedRAMP, and related compliance and security frameworks.
• Familiarity with DevOps and CI/CD pipeline concepts and their application to ITSM platform development and deployment workflows.
• Experience with low-code/no-code automation platforms such as Microsoft Power Automate, UiPath, or similar robotic process automation (RPA) tools in the context of ITSM process automation.
• Knowledge of enterprise monitoring and observability platforms such as Splunk, Dynatrace, SolarWinds, or equivalent tools and their integration with ITSM systems.
• Experience with cloud platforms such as Microsoft Azure, AWS, or Google Cloud Platform and their native automation and workflow orchestration services.
• Familiarity with configuration management databases (CMDB) and the automation of asset discovery, reconciliation, and lifecycle management processes.
• HDI or ITIL Practitioner certification relevant to service management process design and improvement.

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants.

If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.

As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions.

KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery.

We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.

Shareholder Preference in accordance with Public Law 88-352