Applications & Integration Lead

• Lead and oversee operation and support of the enterprise application portfolio, including agency-specific business applications, productivity tools, and mission-critical systems
• Provide expert-level administration and troubleshooting support for enterprise applications, resolving complex incidents and problems independently
• Manage application user access, licensing, and configuration in coordination with the Microsoft Infrastructure and Asset/Financial Management teams
• Support application patching, updates, and version management activities in accordance with ITIL 4 change management practices
• Coordinate with application vendors on issue resolution, support cases, and product updates
• Maintain accurate and current application documentation, including configuration records, operational procedures, and known issue tracking

• Lead operation and support of the enterprise integration and middleware platforms, ensuring reliable data flows and system integrations across the enterprise application portfolio
• Oversee monitoring, troubleshooting, and resolution of integration failures, data pipeline issues, and middleware incidents
• Manage integration platform configurations, connection management, and interface administration
• Support design and implementation of new integrations and interface enhancements in coordination with the Infrastructure and Platform Operations team
• Maintain accurate and current integration documentation, including interface inventories, data flow diagrams, and configuration records
• Coordinate with application vendors and internal technical teams on integration requirements, changes, and issue resolution

• Lead release and environment management activities for the enterprise application portfolio, ensuring controlled, well-coordinated, and low-risk application releases
• Develop and maintain release management procedures, environment management standards, and deployment runbooks
• Coordinate release planning, scheduling, and execution with application teams, infrastructure teams, and the Service Management Lead
• Manage non-production environments (development, test, staging) to ensure availability and readiness for testing and release activities
• Support change management activities for application releases in accordance with ITIL 4 change management practices
• Maintain accurate release calendars, environment status records, and release documentation in the Government ITSM platform

• Lead administration and support of the SaaS platform portfolio, including configuration management, user administration, and license management
• Coordinate with SaaS vendors on support cases, service issues, platform updates, and renewal activities
• Monitor SaaS platform health, performance, and security posture, escalating issues to vendors and internal teams as appropriate
• Ensure SaaS platform configurations comply with security policies, FedRAMP requirements, and data governance standards
• Support onboarding and offboarding of SaaS platforms in coordination with the Asset/Financial Management and Microsoft Infrastructure teams
• Maintain accurate SaaS platform inventory, licensing, and configuration documentation

• Ensure all enterprise application and integration operations comply with FISMA, NIST SP 800-53, FedRAMP, and cybersecurity policies
• Apply least-privilege and separation-of-duties principles to application access management and integration configurations
• Support Zero Trust Architecture implementation across enterprise application platforms in coordination with the Microsoft Infrastructure and Network teams
• Assist in security assessment activities, audit evidence collection, and remediation of application-related security findings

• Lead, mentor, and supervise enterprise applications and integration team members
• Assign and prioritize application operations work items in alignment with Sprint commitments and operational priorities
• Ensure team members are cross-trained and capable of supporting all application operations functions to maintain coverage continuity
• Conduct quality reviews of team members' work to ensure accuracy, completeness, and adherence to standards
• Support recruitment, onboarding, and professional development of enterprise applications team personnel
• Maintain bench depth and surge capacity to ensure 100% coverage of application operations functions

• Maintain comprehensive and current documentation of all enterprise applications, integration platforms, SaaS configurations, and operational procedures
• Develop and maintain standard operating procedures, runbooks, and knowledge base articles for enterprise applications and integration operations
• Ensure all application and integration change activities are documented in the Government ITSM platform in accordance with ITIL 4 change management practices
• Support transition-in and transition-out activities by providing complete and accurate enterprise applications and integration documentation and knowledge transfer

• Minimum 6–8 years of hands-on enterprise application operations, integration, and middleware experience
• Demonstrated experience leading or supervising an enterprise applications or integration team in a Federal or comparable enterprise environment
• Proven experience with enterprise integration platforms and middleware technologies at scale
• Experience with release and environment management for enterprise application portfolios
• Demonstrated experience with SaaS platform administration in a Federal or comparable enterprise environment
• Experience in a Federal or private-sector enterprise environment of comparable scale, complexity, and security posture
• Proven ability to independently resolve complex, cross-domain application and integration problems at the enterprise level
• Familiarity with FedRAMP-authorized SaaS platforms and Federal application security requirements

• Expert-level proficiency in:
• Enterprise application operations, administration, and support
• Integration platform and middleware operations (e.g., MuleSoft, Dell Boomi, Azure Integration Services, or equivalent)
• SaaS platform administration and configuration management
• Release and environment management for enterprise application portfolios
• Application incident management and troubleshooting
• Application access management and user administration
• Application performance monitoring and health management
• Strong working knowledge of:
• Microsoft 365 and Azure Government application integrations
• REST and SOAP API management and troubleshooting
• FedRAMP requirements for SaaS and cloud-based applications
• Zero Trust Architecture principles as applied to enterprise applications
• NIST SP 800-53 security controls for enterprise applications
• ITSM platforms (e.g., ServiceNow)
• ITIL 4 change, incident, and release management practices
• DevOps and CI/CD pipeline concepts relevant to release management

Required Certifications (Must be current and unexpired throughout performance):

• Additional preferred certifications:
• MuleSoft Certified Developer or equivalent integration platform certification

• AWS Certified Developer – Associate
• Project Management Professional (PMP) or equivalent

• Prior experience supporting Federal civilian agency enterprise application environments
• Experience with Agile/Scrum delivery models in an application operations context
• Experience with API management platforms (e.g., Azure API Management, MuleSoft Anypoint)
• Demonstrated experience with application performance monitoring tools and platforms
• Experience supporting FISMA assessment and authorization activities for enterprise applications
• Experience with DevSecOps practices and secure application delivery pipelines

The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants.

If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodations.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.

As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions.

KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery.

We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

For more information, please visit www.koniag-gs.com.

Equal Opportunity Employer/Veterans/Disabled.

Shareholder Preference in accordance with Public Law 88-352