Attractions Shift Supervisor - Riyadh Exit 10 (Alhamra)

Role Overview

Staff Supervision and Management

• Lead and manage the team during the assigned shift.
• Assign tasks according to operational needs to maintain coverage and service delivery.
• Provide on-the-spot training, guidance, and support to staff.

Operational Oversight

• Monitor guest services, equipment maintenance, and safety activities on the floor.
• Ensure the attraction is clean, well-maintained, and fully operational during the shift.
• Address operational issues and guest concerns promptly, escalating to the Attractions Manager when necessary.

Guest Service

• Ensure guests receive high-quality service and a positive, memorable experience.
• Handle guest inquiries, complaints, and feedback professionally.
• Promote guest service excellence by leading by example and encouraging staff to exceed expectations.

Safety and Compliance

• Enforce safety protocols and ensure staff and guests follow SEVEN safety standards and procedures.
• Conduct regular equipment and facility checks to identify hazards and maintenance needs.
• Ensure shift activities comply with local regulations and internal policies.

Reporting and Documentation

• Maintain accurate records of shift activities, staff attendance, guest interactions, incidents, and operational issues.
• Prepare shift reports for the Attractions Manager with outcomes, challenges, and recommendations.
• Complete and submit documentation accurately and on time.

Minimum Qualifications

• A high school diploma or equivalent is required.
• Additional qualifications in hospitality or management are a plus.
• Certification in hospitality management or a related field is a plus.
• The role requires 3-5 years of supervisory experience in a guest-facing environment, preferably in entertainment or hospitality.
• Strong leadership and communication skills are required.
• A proven record of excellent guest service and effective guest interaction management is required.