AsstDir-Sales Office
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Key skills for this role
Role Overview
Assist in leading the property's segmented sales effort, implementing segment sales strategy, and achieving segment and property revenue goals.
Conduct day-to-day sales activities focused on long-term, value-based customer relationships.
Achieve personal booking goals while supporting guest and employee satisfaction.
Key Skills for This Role
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Job Summary
Assist in leading the property's segmented sales effort, implementing segment sales strategy, and achieving segment and property revenue goals.
Conduct day-to-day sales activities focused on long-term, value-based customer relationships.
Achieve personal booking goals while supporting guest and employee satisfaction.
Education and Experience
- A 2-year degree in business administration, marketing, hotel and restaurant management, or a related major plus 3 years of related sales and marketing experience.
- Alternatively, a 4-year bachelor's degree in business administration, marketing, hotel and restaurant management, or a related major plus 1 year of related experience.
Sales Strategy
- Work with the sales leader to understand and implement sales strategy for the assigned segment.
- Develop and sustain solicitation programs focused on increasing business.
- Create and implement sales plans addressing revenue, customers, and the market.
- Assist with internal and external promotions.
Revenue and Sales Activities
- Provide leadership to maximize revenue potential and achieve personal booking goals.
- Recommend booking goals for sales team members.
- Approve catering space release when the Business Evaluation Manager is absent.
- Participate in sales calls to acquire new business or close business.
Booked Business and Analysis
- Execute operational aspects of booked business, including proposals, contracts, and customer correspondence.
- Analyze market information using sales systems to achieve financial room and catering goals.
- Assist Revenue Management with accurate six-period projections.
- Review sales and catering guest satisfaction results to identify improvement areas.
Customer Service
- Display leadership in guest hospitality and support customer service and brand standards.
- Obtain feedback from guests and customers before, during, and after programs or events.
- Understand customer needs and recommend features and services that meet expectations and build loyalty.
- Observe employee service behaviors and provide feedback to individuals or managers.
Relationships and Partnerships
- Develop and manage relationships with key internal and external stakeholders.
- Collaborate with off-property sales channels so property needs are achieved without duplicating sales efforts.
- Work with Human Resources, Engineering, and Loss Prevention on regulatory or union compliance.
- Attend customer events, trade shows, and sales missions to maintain and develop relationships.
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