Asst. Housekeeping Manger

Housekeeping Operations

• Obtain vacancy and prospective checkout lists to prepare work assignments.
• Assign housekeeping duties and inspect work against cleanliness standards.
• Prepare and distribute room assignment sheets and floor keys.
• Schedule cleaning for guest rooms, public areas, meeting rooms, carpets, upholstery, draperies, windows, and other surfaces.
• Ensure meeting rooms are set up according to event function sheets.
• Maintain guest-room security and key control procedures.

Inventory, Vendors, and Budget

• Inventory cleaning supplies, linen stock, and guest supplies to maintain adequate par levels.
• Prepare store requisitions and purchase housekeeping supplies and equipment.
• Coordinate with laundry, pest control, and other outsourced service vendors.
• Review outsourced laundry quality, linen condition, delivery consistency, and budget compliance.
• Prepare the annual housekeeping budget and submit repair and maintenance requests for cleaning equipment.

Quality and Guest Service

• Investigate housekeeping service and equipment concerns and take corrective action.
• Maintain standards for guest rooms, linens, uniforms, lost and found, laundry, and public areas.
• Review guest feedback, address complaints, and share compliments with staff.
• Attend to guest complaints and provide service recovery when required.
• Confirm staff attendance and arrange substitutes for absent employees.

Requirements