Associate Solution Architect - Customer Success

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

Job Title - Associate Solution Architect

At o9, we invest in people. We seek talented, driven individuals to power our transformative approach. You’ll thrive in a dynamic, supportive environment, growing while making a real impact.

What you’ll do for us

Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.

Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring accuracy of data loads and validating the e2e workflows.

Identify any design issues in the existing setup and co-ordinate with other o9 consultants to solve the business problem. Be the single point of contact for any platform level upgrade/patch/hot fix.

Configure the o9 platform based on the change requests/enhancements post go-live and deliver them to solve deep operations / supply chain problems.

Create and execute workflow and data analytics test-cases. Work on bugs/issues and track progress at resolving issues using support tool.

Support Super User and End User training, for a global user base.

Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.

What you’ll have

Experience: 5 + years of experience with implementing planning applications is a MUST.