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Key skills for this role
At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.
This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.
We are looking for a highly motivated and technically strong Senior Technical Consultant – Client Success to join our team. In this role, you will support o9 customers post-implementation, ensuring seamless platform operations, strong customer outcomes, and high system reliability.
You will play a critical role in managing automated batch processes, troubleshooting issues, and collaborating across Support, DevOps, Product, and Customer teams to deliver a stable and scalable solution environment.
Ensure timely response, recovery, and resolution of batch automation disruptions while meeting customer SLAs
Monitor and maintain smooth operations of o9’s cloud-based platform
Work closely with DevOps and Support teams to troubleshoot and resolve system issues
Validate, transform, and manage customer data using tools like SQL, SSIS, Excel, Apache NiFi, Hadoop, PySpark, and Hive
Analyze customer data, understand functional/technical dependencies, and ensure data integrity
Support CI/CD processes and improve system reliability
Monitor and analyze system performance metrics for continuous improvement
Develop automation scripts using Python, Bash, or PowerShell
Understand and work with o9 platform data models (tables, relationships, optimization structures)
Skip the repetitive application forms
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Fine-tune performance, automate manual processes, and implement system checks
Create and execute integration test cases; track and resolve bugs/issues
2–5 years of relevant experience in technical consulting, support, or similar roles
Strong proficiency in Python and SQL
Hands-on experience with ETL tools like SSIS
Experience with scripting languages such as Python, Bash, or PowerShell
Exposure to cloud platforms like AWS, Azure, or Google Cloud (preferred)
Experience with planning tools such as SAP, Oracle, e2open, Kinaxis, JDA (preferred)
Knowledge of data processing tools like Hadoop, PySpark, Hive (preferred)
Familiarity with statistical/optimization tools (R/Python/JavaScript) is a plus
Strong analytical, problem-solving, and debugging skills
Ability to take ownership and work independently with minimal supervision
Good understanding of system performance tuning and automation
Bachelor’s degree in Computer Science, Engineering, Supply Chain, Operations Research, Statistics, or a related quantitative field
Master’s degree (preferred)
At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.
With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.
o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!
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Full-time
Senior · 2+ years experience
Remote
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