Associate, Release and Deployment Support , Site Reliability Engineering

Role overview

Change governance and planning

• Review change requests for scope clarity, technical feasibility, risk, impact, rollback assessment, and governance compliance.
• Coordinate with application support, infrastructure, middleware, database, and platform teams on dependencies and technical clarifications.
• Verify required technical, security, business, and change approvals before deployment.
• Participate in Change Advisory Board meetings, release readiness reviews, and implementation planning.

Release and deployment execution

• Execute production and pre-production deployments strictly according to approved change requests and within approved change windows.
• Perform application releases, upgrades, configuration changes, middleware deployments, database scripts, and security or access changes.
• Support deployments across production, disaster recovery, pre-production, and UAT environments where required.

Privileged access and security

• Operate privileged accounts in accordance with CyberArk and bank security standards.
• Perform password withdrawal and return, Privileged Session Management, and secure functional and Type-C ID procedures.
• Maintain audit, session recording, evidence retention, regulatory control, and segregation-of-duties compliance.

Validation and incident support

• Perform technical-level validation after deployment and coordinate business-level validation with support teams and stakeholders.
• Capture execution logs, screenshots, session recordings, implementation transcripts, and audit artifacts.
• Provide Level-1 support during deployment failures, batch or job failures, production incidents, war rooms, and incident bridges.
• Escalate risks and failures and contribute to root cause investigations and corrective actions.

Continuous improvement

• Identify repetitive deployment activities suitable for automation and support CI/CD, DevOps, and release automation initiatives.
• Maintain deployment runbooks, standard operating procedures, and knowledge repositories.
• Participate in cross-training and knowledge sharing to improve operational resilience.

Experience requirements

• 4 to 8 years of experience in production support, release management, change management, DevOps operations, or IT operations.
• Experience in banking or financial services environments is highly preferred.
• Exposure to regulated production environments with strict governance and audit controls.

Technical qualifications

• Strong foundation in Linux administration, with working knowledge of Unix and Windows; basic shell scripting is preferred.
• Experience supporting deployments across production, pre-production, and disaster recovery environments.
• Understanding of release management, change management, ITIL, and change governance frameworks.
• Knowledge of middleware, application server administration, system configuration, and environment management.
• Basic understanding of Oracle Database, PostgreSQL, SQL execution and validation, CyberArk, PAM, CI/CD, DevOps, and OpenShift.
• Good understanding of operating system patching, database patching, and OpenShift platform maintenance.

Core competencies