Associate, Customer Experience Reporting Specialist, Consumer Banking Group

Job Purpose

Key Accountabilities

• Manage customer experience reporting, dashboards, and MIS.
• Ensure accurate and timely internal and regulatory reporting.
• Back up daily MIS releases and support other MIS-related activities.
• Assist with report automation and SOP development for regulatory reporting changes.
• Support internal and external audits with documentation, evidence, and reporting walkthroughs.

Job Duties and Responsibilities

• Manage end-to-end customer experience reporting operations.
• Generate dashboards and performance reports for business and regulatory stakeholders.
• Extract data from source systems using defined business logic and reporting requirements.
• Validate reporting accuracy, completeness, and timeliness.
• Develop and automate reports using Excel, SQL, Python, Qlik Sense, and other applicable technologies.
• Maintain reporting SOPs, process maps, and control documentation.
• Explain reporting methodologies, calculations, and reported figures to stakeholders and auditors.
• Drive continuous improvement in customer experience metrics and reporting processes.

Required Experience

• Minimum 2 years of experience in MIS, reporting, analytics, or data management.
• Experience with regulatory and management reporting is preferred.

Education and Qualifications

• Bachelor's degree from a recognized university.
• MBA specialization in Analytics is an added advantage.

Core and Technical Competencies

• Strong analytical skills, attention to detail, and problem-solving ability.
• Ability to manage multiple reporting deliverables within timelines.
• Advanced Microsoft Excel skills.
• Strong reporting and dashboard development skills.
• Working knowledge of SQL, Python, and Qlik Sense is preferred.
• Understanding of data extraction, transformation, validation, automation, controls, and governance.
• Knowledge of customer servicing journeys and iServe reporting is an added advantage.

Location and Schedule

• The role is based in Pune-DBIL.
• The schedule is regular.
• The employee status is full time.