Associate Operations Manager - Leisure & Entertainment

Business Introduction

Job Title

Role Summary

Role Profile

• Operations & Customer Experience: Support daily operations, ensure consistent brand and safety standards, resolve customer issues, enhance customer experience, and maintain high service quality across concepts.
• Leadership & Culture: Lead, motivate, and role-model for teams; build engagement, uphold LEC/MAF culture, and act as a culture ambassador.
• Team Development: Recruit, train, coach, and develop talent; provide continuous feedback; maximize team performance and frontline effectiveness.
• Financial Management: Support budgeting, revenue optimization, P&L targets, cash handling, audits, and cost control (OPEX, COS, EBIDA).
• HSE & Compliance: Promote a strong safety culture, ensure compliance with HSE policies, legal requirements, contracts, and government regulations.
• Stock & Asset Management: Oversee inventory control, stock checks, deliveries, audits, and maintenance of facilities, equipment, and assets.
• Performance & Reporting: Monitor KPIs (NPS, spend per head, OHI, audit scores), identify gaps, escalate issues, and drive continuous improvement.
• Flexibility & Support: Work flexible schedules, support new projects, assist managers with strategic initiatives, and perform ad-hoc duties as required.

Requirements

• 4–6 years in a fast-paced operational environment, including at least 2 years in a supervisory/managerial role within F&B, Customer Service, Retail, or Hospitality, with proven staff supervision and field operations experience.
• Bachelor’s degree, diploma, or relevant certification; IOSH Management System; Person In Charge (PIC) Level 3.
• Strong oral and written communication abilities.
• Excellent organizational, management, and leadership skills to foster a positive work environment.
• Strong troubleshooting and problem-solving capabilities.
• Demonstrates high cultural awareness and adaptability.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.