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Associate Manager

DataFlow Group
Dubai, UAE
Mid
Onsite
1 months ago
Client Relationship ManagementAccount ManagementCRM SoftwareMicrosoft ExcelMicrosoft PowerPointMarket Research
Free

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Client Relationship ManagementAccount ManagementCRM Software
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Role Overview

  • The role of an Associate Manager position involves supporting managers and senior relationship managers in cultivating and maintaining strong client relationships, ensuring high levels of client satisfaction, and identifying opportunities for business growth.
  • This is often an entry level or junior position within a relationship management team, commonly found in the financial services, banking, and wealth management industries.

Core Responsibilities

  • Client Communication & Support: Acting as a primary point of contact for client inquiries, concerns, and requests, providing timely and accurate solutions.
  • Account Management: Assisting with the administrative upkeep of client accounts, including maintaining accurate records in Customer Relationship Management (CRM) systems, processing transactions, and monitoring reports.
  • Sales & Business Development Support: Supporting senior managers' sales efforts, which may include preparing marketing materials, proposals, and pitch books, conducting market research, and identifying cross selling opportunities.
  • Internal Coordination: Collaborating with various internal departments (e.g., operations, legal, product teams, credit/risk) to ensure seamless service delivery and resolve complex client issues.
  • Reporting & Analysis: Preparing client reports, performance metrics, and financial analyses to inform decision making and track progress towards business goals.

Key Skills and Qualifications

  • Education: A bachelor's degree in business, finance, marketing, or a related field is often required.
  • Experience: 8+ Experience in customer service, sales, or a client facing role, particularly within the relevant industry (e.g., financial services), is beneficial.
  • Communication: Excellent verbal and written communication skills are essential for building trust and rapport with clients and internal stakeholders.
  • Interpersonal Skills: A customer focused mindset, empathy, and strong problem solving abilities are crucial for client satisfaction.
  • Organizational Skills: Strong attention to detail and the ability to manage multiple tasks and prioritize effectively in a fast paced environment.
  • Technical Proficiency: Familiarity with CRM software programs and standard business desktop applications (e.g., Excel, PowerPoint).
  • Candidates must speak Arabic.

Additional Requirements

  • Note Local Emirati person having Family book
  • Work Location: In person

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