Associate Manager - Account Management | Emirati Talent
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Key skills for this role
About the Role
Majid Al Futtaim seeks an Associate Manager for Account Management to drive growth of its Marketplace business through seller acquisition, onboarding, and account development. The role involves building strong seller pipelines, managing partner performance, and leveraging data to optimize category performance.
Key Skills for This Role
Responsibilities
- Drive seller acquisition and marketplace expansion by identifying, engaging, negotiating, and onboarding high potential sellers
- Build and manage a strong seller pipeline through proactive sourcing, networking, referrals, field engagement, and structured funnel management
- Lead end to end partner onboarding by coordinating with cross functional teams to ensure successful seller go live
- Strengthen partner performance and operational excellence by ensuring compliance with quality standards, service levels, and customer experience expectations
- Manage seller relationships and business growth through regular performance reviews and initiatives that drive GMV, assortment growth, and profitability
- Leverage data and insights to optimize category performance, monitoring key marketplace metrics and recommending actions
- Act as the voice of marketplace partners internally, proactively resolving issues and collaborating with stakeholders
Requirements
- Bachelor's degree in Marketing, Sales, or a related field; Master's degree preferred
- 5+ years of relevant experience including e commerce or marketplace environment
- Strong negotiation, project management, analytical, and stakeholder management skills
- Advanced Excel skills and experience with CRM platforms (e.g., Salesforce, Zoho)
- Ability to balance multiple priorities and business objectives
Full Job Posting
ROLE SUMMARY
- The Associate Manager – Account Management is responsible for driving the growth and success of MAF Retail’s Marketplace business through seller acquisition, onboarding, and account development.
- The role holder will identify, engage, negotiate, and onboard high potential sellers within assigned categories while building long term commercial partnerships.
ROLE PROFILE
- Drive seller acquisition and marketplace expansion by identifying, engaging, negotiating, and onboarding high potential sellers aligned with category growth objectives.
- Build and manage a strong seller pipeline through proactive sourcing, networking, referrals, field engagement, and structured funnel management.
- Lead end to end partner onboarding by coordinating with Operations, Technology, Logistics, Legal, and other cross functional teams.
- Strengthen partner performance and operational excellence by ensuring compliance with quality standards, service levels, pricing competitiveness, product availability, and customer experience expectations.
- Manage seller relationships and business growth through regular performance reviews, identifying improvement opportunities, and implementing initiatives that drive GMV, assortment growth, and profitability.
- Leverage data and insights to optimize category performance, monitoring key marketplace metrics and recommending actions.
- Act as the voice of marketplace partners internally, proactively resolving issues, escalating risks, and collaborating with stakeholders.
- Promote a culture of ownership, collaboration, and accountability by adhering to company policies and contributing to continuous improvement.
REQUIREMENTS
- Deliver marketplace growth and business impact by building a strong seller pipeline, onboarding high quality partners, expanding category assortment, and driving sustainable GMV growth.
- Optimize seller performance and experience through efficient onboarding processes, strong partner engagement, high satisfaction levels, retention, and continuous business development initiatives.
- Leverage data and technology effectively using advanced Excel skills, CRM platforms (e.g., Salesforce, Zoho), marketplace tools, and data driven insights.
- Bring strong academic and professional expertise, with a Bachelor's degree in Marketing, Sales, or a related field, preferably supported by a Master's degree, alongside 5+ years of relevant experience including e commerce or marketplace environment.
- Demonstrate commercial acumen and execution excellence through strong negotiation, project management, analytical, and stakeholder management skills.
- Exhibit an ownership mindset and leadership qualities by communicating effectively, thriving in ambiguous environments, driving results proactively, fostering collaboration, and taking accountability for business outcomes.
WHAT WE OFFER
- Work in a friendly environment with positive vibes and excitement about the future.
- Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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