Associate – Guest Operations - Roxy Cinema - Dubai Holding Entertainment (National Talent)
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Key skills for this role
About the Role
Dubai Holding Entertainment seeks an Associate – Guest Operations for Roxy Cinemas to deliver exceptional guest service and support day-to-day operations. The role involves front-of-house duties, ticketing, ushering, guest assistance, and maintaining cleanliness.
Key Skills for This Role
Responsibilities
- Provide friendly and professional service to guests
- Support front of house operations including ticketing, ushering, and guest assistance
- Maintain crowd control and ensure a safe environment
- Handle guest enquiries and resolve concerns effectively
- Operate ticketing systems and manage cash transactions
- Maintain cleanliness and presentation standards
- Support promotions, events, and cinema activities
- Follow company policies and health & safety procedures
- Assist with stock handling and general operational duties
- Contribute to achieving service standards and targets
Requirements
- High School Certificate or equivalent
- 1–3 years of experience in customer service (hospitality, F&B, or entertainment preferred)
- Strong communication and interpersonal skills
- Customer focused with a positive attitude
- Ability to work in a fast paced, team environment
- Flexibility to work shifts, weekends, and public holidays
Full Job Posting
About the Job
- As an Associate – Guest Operations, you will deliver exceptional guest service and support the day to day operations of Roxy Cinemas to ensure a smooth and enjoyable guest experience.
Key Responsibilities
- Provide friendly and professional service to guests
- Support front of house operations including ticketing, ushering, and guest assistance
- Maintain crowd control and ensure a safe environment
- Handle guest enquiries and resolve concerns effectively
- Operate ticketing systems and manage cash transactions
- Maintain cleanliness and presentation standards
- Support promotions, events, and cinema activities
- Follow company policies and health & safety procedures
- Assist with stock handling and general operational duties
- Contribute to achieving service standards and targets
Essential Requirements
- High School Certificate or equivalent
- 1–3 years of experience in customer service (hospitality, F&B, or entertainment preferred)
- Strong communication and interpersonal skills
- Customer focused with a positive attitude
- Ability to work in a fast paced, team environment
- Flexibility to work shifts, weekends, and public holidays
Desired Qualifications
- Experience in cinema, leisure, or entertainment industry
- Familiarity with ticketing systems (e.g., Vista)
- Basic knowledge of food & beverage operations
- Experience in handling cash transactions
- Strong teamwork and adaptability skills
About the Benefits
- Competitive compensation
- Career development opportunities
- Collaborative and creative work environment
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