Associate Director Corporate and Private Clients

Role Overview

Key Responsibilities

• Manage daily operations and service delivery for a complex portfolio of international corporate and private clients.
• Own client relationships, client escalations, service satisfaction, and referrals of sales opportunities.
• Manage team recruitment, performance, development, resource planning, and continuing professional development.
• Share responsibility for portfolio profitability, invoicing, outstanding debt, and financial reporting.
• Conduct compliance assessments, remediate client-file gaps, and ensure regulatory submissions meet required standards and deadlines.
• Support incorporations and ongoing services for ADGM, DIFC, free zone, and offshore companies.
• Plan capacity, monitor SLAs, resolve service issues, and manage migrations to the Shared Service Centre.
• Prepare management and board reports and lead relevant portfolio projects across schedule, risk, scope, budget, and benefits.

Attributes and Technical Skills

• Excellent written and verbal communication with colleagues, clients, auditors, and suppliers.
• Strong leadership, team management, accountability, feedback, motivation, and mentoring skills.
• Client-service orientation, diplomacy, initiative, organization, problem-solving, and attention to detail.
• Ability to manage multiple mandates and projects, improve processes, and respond to escalations.
• Knowledge of Microsoft Office and ability to maintain accurate client correspondence, official documents, and databases.

Relevant Experience

• At least 5 years of company administration experience in the corporate services industry, including company secretarial experience.
• Experience in a corporate service provider or similarly regulated professional services environment.
• Experience delivering operational improvements that strengthen client retention, satisfaction, and profitability.
• Experience managing, leading, and developing a high-performing, client-focused team.
• Working knowledge of UAE free zone, DIFC, and/or ADGM regulatory frameworks and corporate secretarial requirements.

Education and Professional Qualifications

• Bachelor's degree in Commerce, Business Administration, Law, or a related discipline is required.
• ICSA/CGI professional qualification or active progress toward one is advantageous.

Workplace

• The company offers a flexible hybrid working arrangement in the UAE.

Benefits

• Benefits include birthday leave, medical insurance, dental coverage, annual leave, an internal mentorship program, and reimbursement of professional membership fees for certifications.