Associate Consultant - MS Security

Key Responsibilities

• Monitor, detect, triage, and support security incidents within customer environments.
• Perform regular health checks on security solutions and proactively identify potential risks before business impact occurs.
• Investigate and resolve security-related incidents, service requests, changes, and problem tickets.
• Troubleshoot security service issues and participate in post-incident reviews.
• Support the delivery and administration of Microsoft 365 security technologies including Intune, Defender, MDM, and Compliance solutions.
• Contribute to technical documentation, knowledge articles, and process improvements based on recurring incidents.
• Collaborate with Subject Matter Experts (SMEs) during incident and problem resolution.
• Follow Incident, Request, Problem, Change, and Access Management processes aligned with ITIL best practices.
• Participate in on-call support and flexible shift schedules, including 24x7 operations when required.
• Minimum 4 to 7 years of experience working in a Security Operation Centre monitoring, detecting, triaging and supporting security solutions related to M365 Intune and Defender
• Experience in monitoring, detecting, supporting and delivering security solutions such M365 Intune, MDM, Defender, O365 Security and compliance in DKIM, O365 EOP, ATP, AIP, Azure AD, CAS Alerts Management, Proof Point Email Security, FireEye ETP, TrendMicro, DLP, Email and Web Security, SPAM filtering, Vulnerability Scanning, Firewalls, IPS/IDS, etc
• Have a good understanding and awareness of 2 or more of the following: Proof Point, Intune / Defender , Trend Micro Deep Security , Trend Micro ApexOne , Qualys Guard / Metasploit / Nessus Tenable , Microsoft M365 MDM, Security and Compliance, Splunk Enterprise and Security , CyberArk
• Have a good understanding of ticket management and service requests
• Have a good understanding of Security Operations and Service Delivery
• Exposure to ISO 27001, PCI related certification and compliance practices
• Awareness and expertise of using at least 1 Enterprise Ticketing system ITIL processes in supporting Security Solutions and Service Delivery