Associate, Client Management (UAE Nationals Only)
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Key skills for this role
About the Role
Standard Chartered Bank seeks an Associate, Client Management in Dubai to support client management operations, ensuring compliance with standards and regulatory requirements. The role involves managing custody and security documentation, credit fulfilment, and collateral monitoring.
Key Skills for This Role
Responsibilities
- Generate comprehensive reports to satisfy audit and regulatory entities
- Prepare routine and ad hoc reports for Senior Management
- Collaborate with second line functions such as Financial Crime Compliance Assurance teams
- Execute custodial responsibilities including management of lodgements and withdrawals through CMS
- Perform diligent monitoring and documentation maintenance for temporary withdrawal securities
- Discharge Key Holder duties by managing vault key rotations biannually
- Coordinate scanning and digital archiving of securing documents
- Manage relationships with external vendors for archival services
- Offer guidance and comprehensive onboarding for new team members
- Develop personal learning plans aligned with team objectives
Requirements
- Proven experience with credit risk related documentation
- Strong understanding of regulatory and audit environments
- Experience handling complex documentation and operational processes in financial services
- Proficiency in Collateral Management Systems and operational risk platforms
- Excellent organizational skills to manage multiple priorities and deadlines
- Strong interpersonal and communication skills
- University degree in a relevant discipline or equivalent professional experience
- Competency in Microsoft Office applications
Full Job Posting
Job Summary
- As an Associate, Client Management at Standard Chartered in Dubai, you will play a pivotal role in supporting client management operations within the banking division.
- This role demands a deep commitment to upholding Strategy Enablement Standards by ensuring consistent application of Department Operating Instructions and established workflows across client teams.
- You will actively contribute to fostering a culture of risk awareness, transparency, and operational excellence by liaising with auditors and regulatory bodies.
Key Responsibilities
- Generate comprehensive reports to satisfy audit and regulatory entities, ensuring accuracy, integrity, and punctual submissions of all required documentation.
- Prepare routine and ad hoc reports (daily, fortnightly, monthly) for Senior Management to inform decision making and governance.
- Collaborate with second line functions such as Financial Crime Compliance Assurance teams to respond to reviews, manage queries, and escalate issues appropriately.
- Execute custodial responsibilities following Group Standards, including the management of lodgements and withdrawals through the Collateral Management System (CMS).
- Perform diligent monitoring and documentation maintenance to ensure temporary withdrawal securities are tracked and unresolved cases flagged for further action.
- Discharge Key Holder duties by managing vault key rotations biannually, ensuring secure storage and custody of security documentation in fireproof conditions and through secure digital filing.
- Coordinate the scanning and digital archiving of securing documents to enhance accessibility while maintaining compliance with data protection standards.
- Manage relationships with external vendors for archival services, ensuring alignment with the Bank's standards and retention policies.
- Offer guidance and comprehensive onboarding for new team members, facilitating smooth integration into the team and operational processes.
- Develop personal learning plans aligned with team objectives and complete targeted milestones to enhance professional capabilities within Client Management.
Skills and Experience
- Proven experience working with credit risk related documentation, ensuring compliance with established standards.
- Strong understanding of regulatory and audit environments, with the ability to prepare accurate and timely reporting.
- Experience handling complex documentation and operational processes in financial services.
- Proficiency in using Collateral Management Systems and operational risk platforms aligned with banking practices.
- Excellent organisational skills to manage multiple priorities and deadlines consistently.
- Strong interpersonal and communication skills to liaise effectively with cross functional teams and external stakeholders.
- Attention to detail combined with a proactive approach to risk mitigation and process improvement.
- Comfortable working both independently and within a team oriented framework, exhibiting resilience under pressure.
- Expertise in credit documentation processes
- Ability to manage documentation after credit approval of proposals
- Familiarity with credit procedures and requirements
Qualifications
- University degree in a relevant discipline or equivalent professional experience.
- Exceptional attention to detail with the ability to perform tasks accurately under tight deadlines.
- Strong team collaboration skills complemented by the capacity to operate autonomously.
- Excellent written and verbal communication skills in English; proficiency in Arabic is advantageous.
- Competency in Microsoft Office applications including Word, Excel, and PowerPoint to support reporting and presentation deliverables.
- Demonstrated ability to assimilate and implement complex operational policies and procedures.
About Standard Chartered
- Standard Chartered is a leading international bank, agile enough to respond quickly and with significant impact.
- For over 170 years, we have been dedicated to making a positive difference for our clients, communities, and colleagues.
- Our core purpose is to drive commerce and prosperity through embracing diverse perspectives and fostering inclusion.
- Our values include: Doing the right thing, Never settling, Being better together.
What We Offer
- Comprehensive core bank benefits including retirement savings, medical and life insurance, with additional flexible and voluntary benefits available depending on location.
- Generous time off policies encompassing annual leave, parental and maternity leave (up to 20 weeks), sabbatical options (up to 12 months), and volunteering leave (3 days), alongside a minimum global standard of 30 combined annual and public holidays.
- Flexible working arrangements to support a healthy work life balance, with options accommodating both home and office environments.
- Robust wellbeing programs featuring access to Unmind, a leading digital mental health platform, resilience training courses, global Employee Assistance Programmes, mental health first aid resources, and a wide range of self help toolkits.
- A culture of continuous learning and professional development, offering opportunities to reskill, upskill, and thrive through physical, virtual, and digital learning platforms.
- Belong to an inclusive and values driven organisation that celebrates diversity and fosters an environment where every individual is respected and empowered to reach their full potential.
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