Associate Application Support Engineer - Day Shift

Essential Duties

• Application Monitoring & Incident Support
• · Monitor application alerts and system health using provided tools under guidance.
• · Log and update incidents and service requests in the ticketing system.
• · Perform initial triage by collecting basic information (screenshots, logs, error messages).
• · Escalate issues to senior team members when required.
• · Ensure timely updates and proper documentation of assigned tickets. 45%
• Application Support & Technical Assistance
• · Assist in resolving common application issues by following predefined SOPs and runbooks.
• · Review basic logs and alerts to identify and report potential issues.
• · Support day-to-day operations of applications running on Linux and database environments (with guidance).
• · Foundational knowledge of Java-based applications and application support processes.
• · Familiar with vulnerability management activities, including coordinating application patching, tracking security updates, and supporting remediation efforts to maintain compliance and system security.
• · Work closely with senior team members to learn troubleshooting steps and issue resolutions.
• · Participate in routine monitoring and system health checks.
• Release Support, Documentation & Learning
• · Assist in validating application functionality during releases and maintenance activities.
• · Help document troubleshooting steps, FAQs, and knowledge base articles.
• · Actively participate in training sessions, knowledge transfer, and team discussions.
• · Follow standard operational procedures and adhere to defined support processes.
• · Continuously learn and improve technical and functional knowledge of supported applications.

Compentencies