End User Support - Night Shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• End User Support Deliver L1/L2 support for desktops, laptops, mobiles, and peripherals. Resolve Windows, Microsoft 365, Teams, Outlook, and enterprise app issues. Ensure SLA compliance via ITSM tools (ServiceNow/Jira). Drive user satisfaction through proactive support.
• Deliver L1/L2 support for desktops, laptops, mobiles, and peripherals.
• Resolve Windows, Microsoft 365, Teams, Outlook, and enterprise app issues.
• Ensure SLA compliance via ITSM tools (ServiceNow/Jira).
• Drive user satisfaction through proactive support.
• Modern Workplace & Device Management Provision and manage devices via Intune, Endpoint Manager, Autopilot. Oversee patching, software deployment, compliance, and endpoint security.
• Provision and manage devices via Intune, Endpoint Manager, Autopilot.
• Oversee patching, software deployment, compliance, and endpoint security.
• IT Asset Lifecycle Track IT & Telecom assets from procurement to disposal. Maintain accurate inventory and support onboarding/offboarding. Participate in audits and compliance checks.
• Track IT & Telecom assets from procurement to disposal.
• Maintain accurate inventory and support onboarding/offboarding.
• Participate in audits and compliance checks.
• Procurement & Commercials Coordinate IT hardware/software procurement with vendors. Manage RFQs, quotations, approvals, Requisitions and PO creation, and delivery tracking. Ensure compliance with procurement policies.
• Coordinate IT hardware/software procurement with vendors.
• Manage RFQs, quotations, approvals, Requisitions and PO creation, and delivery tracking.
• Ensure compliance with procurement policies.
• Vendor & Contract Management Maintain vendor contracts, SLAs, and escalation matrices. Track renewals to prevent service disruptions. Drive vendor coordination for escalations and improvements.
• Maintain vendor contracts, SLAs, and escalation matrices.
• Track renewals to prevent service disruptions.